How are online furniture purchases delivered?

Some items of furniture are delivered by DHL Supply Chain.

Please see the 'Delivery' information tab during online purchase to identify the items of furniture which are delivered by DHL Supply Chain.

DHL Supply Chain deliver  to addresses in the Republic of Ireland only.
A delivery fee of €45 (Co Dublin) or €65 for the rest of the Republic of Ireland is added to your basket during the checkout process.

DHL Supply Chain - Dublin   (01) 4050734   - Monday to Friday 9-5pm 

How much does furniture delivery cost?

The following delivery fees apply when purchasing certain items of furniture. Please see the 'Delivery' information tab during purchase to see which items of furniture are delivered by DHL Supply Chain.

  • County Dublin €45 per delivery
  • All other counties €65 per delivery

All furniture orders are delivered by our 3rd party delivery partner - DHL Supply Chain.

DHL Supply Chain - Dublin   (01) 4050734   - Monday to Friday 9-5pm      

Where can furniture be delivered to?

Certain larger items of furniture are only available for delivery to addresses in the Republic of Ireland.

Please see the 'Delivery' information tab during purchase to see which items of furniture are delivered by DHL Supply Chain to Republic of Ireland addresses only.

 A delivery fee of €45 (Dublin) or €65 for the rest of the Republic of Ireland will automatically be added to your basket during the checkout process.

To contact DHL Supply Chain - Dublin   (01) 4050734 - Monday-Friday 9-5pm  

How long does delivery take?

Deliveries will be completed by DHL Supply Chain within 3-5 working days after your order has been dispatched (upon agreement of a convenient delivery date).
 
You will receive an email from us to advise when your order has been dispatched.

If you wish to contact DHL Supply Chain in relation to your furniture delivery, please see their contact number below:

To contact DHL Supply Chain - Dublin   (01) 4050734 - Monday-Friday 9-5pm              

Will the delivery team contact me by phone?

The DHL Supply Chain delivery team will contact you by phone, one day before your scheduled delivery date and then one hour before the actual delivery.

To contact DHL Supply Chain
 - Dublin   (01) 4050734 - Monday-Friday 9-5pm  

Can I order furniture online and collect it from a store?

Unfortunately, we are unable to deliver online furniture orders to a store.

How much does it cost to return an item of furniture?

The cost of returning an item of furniture to our online store via DHL Supply Chain are as follows:

County Dublin       €22.50 per collection
All other counties  €32.50 per collection

Click here to arrange a furniture return.

To contact DHL Supply Chain - Dublin   (01) 4050734 - Monday-Friday 9-5pm  

    Can I return my online furniture order to a store?

    Items delivered by DHL Supply Chain would need to be collected and returned to our online store by them.

    Click here to arrange a furniture return.

    To contact DHL Supply Chain - Dublin   (01) 4050734 - Monday-Friday 9-5pm  

    What size/dimensions are items of furniture?

    Before placing an order we recommend that you check the dimensions of the item you plan to order and compare against your home's internal and external access points, including gates, doors, corridors, stairs and corners to ensure that the item of furniture will fit before placing an order. 

    Please see our measuring guide for advice and information. 

    Can I exchange an item of furniture ordered online?

    Items of furniture delivered by DHL Supply Chain cannot be exchanged.

    Can I get the furniture delivered to the room of my choice?

    Upon arrival, the delivery team will assess access points and carry out a risk assessment. Any delivery deemed as high risk either to the goods or property will require a damage waiver to be signed.

    If the items cannot be delivered due to access issues then a return delivery fee will need to be paid. These costs are as follows:

    County Dublin      €22.50 per collection
    All other counties  €32.50 per collection

    Click here to arrange a furniture return.

    To contact DHL Supply Chain - Dublin   (01) 4050734 - Monday-Friday 9-5pm  

      Will the delivery team unpack & assemble furniture for me?

      We are sorry but the unpacking and assembly of furniture is not completed by the delivery company.

      What happens if I miss my delivery slot?

      If you miss your delivery slot, DHL Supply Chain will call to confirm a new delivery time with you. Any subsequent missed delivery slots will require you to pay a new delivery charge.

      Click here to arrange a redelivery.

      To contact DHL Supply Chain - Dublin   (01) 4050734 - Monday-Friday 9-5pm  

      What if my furniture is damaged?

      Any damage should be reported within 24 hours of delivery. It is important that each item is thoroughly checked upon delivery. Dunnes Stores are not liable for any damage which is not reported within 24 hours of delivery

      In the unlikely event that your order arrives damaged or faulty please contact us as soon as possible.

      Click here for our Customer Service contact details

       

      What if I discover my order is damaged more than 24 hours after delivery?

      Dunnes Stores are not liable for any damage not reported within 24 hours of delivery.

      Will the delivery company remove packaging waste?

      Unfortunately, the delivery company (DHL Supply Chain) are not able to remove packaging waste

      Which stores stock furniture?

      Click here to see a full list of furniture stores.