Terms & Conditions for the Sale of Furniture

1. Measurement

It is the customer's responsibility to check the dimensions of internal and external access points, including gates, doors, corridors, stairs and corners to ensure that the furniture fits into your house or room.

Dunnes Stores does not accept responsibility for any furniture that will not fit into its intended location.

See our guide for advice on measuring furniture.

If furniture ordered does not fit and our 3rd party delivery partner is unable to deliver it to the room of choice, it will be classified as a cancelled order and the customer will be charged a removal cost as follows:

  • County Dublin €22.50
  • All other counties €32.50

2. Delivery

Certain large items of furniture are delivered using our 3rd party delivery service partner - DHL Supply Chain. You will be advised of the delivery method and associated fee during the order process.

Certain items of large furniture ordered online instore www.dunnesstores.com are available for collection instores and for return to selected stores.

If you wish to change, cancel or amend you order, please contact us during the following times:

Monday to Friday 8am – 7pm

Saturday to Sunday 10am – 6pm

Please click here for our contact information.

Customers must report any damage, i.e. scratches, dents, chips, tears, soiling, etc. within 24 hours of delivery to our Customer Service team. It is important that each item is carefully and thoroughly inspected by you or your authorised person immediately upon delivery, Dunnes Stores cannot be held responsible for any damage not reported within 24 hours of delivery. This does not affect your statutory rights.

You or other person over 18 must be present for the delivery of your furniture, as a signature is required to indicate that you are satisfied with your delivery.

Occasionally, delivery of your order may be delayed or postponed but DHL Supply Chain will make every effort to let you know and to rearrange a delivery date.

3. Returns

You have a legal right to cancel your order within 14 days of receiving the goods. Click here for further details on how to exercise your right to cancel your order pursuant to Clause 7 of the General Terms & Conditions.

Refunds may be given within 28 days of purchase subject to terms set out in our General Refund Policy. The refund does not include the cost of furniture delivery or the furniture return.

All furniture items must be returned in their original packaging and in a saleable condition.

The fee for returns collection is as follows:

  • County Dublin €22.50
  • All other counties €32.50

Regrettably, self-assembly items cannot be returned once assembly is part or fully completed. Your statutory rights are not affected.

Online furniture orders cannot be exchanged or part-exchanged for other items. This does not affect your statutory rights.