Terms and Conditions

Terms & Conditions

Important: Please read these terms carefully as they concern the use of this website.

This document sets out the Dunnes Stores Terms & Conditions of sale relating to the purchase of any goods or services from the Dunnes Stores website. 

Your use of the website is subject to these terms.

If you purchase any goods or services from the Dunnes Stores website you will be deemed to have accepted the Terms & Conditions set out in this document. If you do not accept these Terms & Conditions, please do not purchase any products from the Dunnes Stores website.

Before placing an order, if you have any questions, whether about our products and services, this website, any of our Terms & Conditions or otherwise, please contact our Customer Service team.

Dunnes Stores reserve the right to run online and in-store sales and reductions that exclude certain products or lines.

Please note that during a sale period items may be shown in the sale category while not being reduced. This is due to a number of reasons (e.g. the item may be reduced in a different colour or region etc.).

Definitions

  • “Gift Card Terms” means the Terms and Conditions of sale of Dunnes Stores Gift Cards set out in Section B.
  • “Website” means the website located at www.dunnesstores.com or any subsequent url which may replace it.
  • Website Terms means the Terms and Conditions of sale set out in Section A.
  • Website Terms and Gift Card Terms shall together be referred to as “the Terms”.

Unless otherwise stated, we use the reference “DUNNES STORES”, “We” and “Us” in the Gift Card Terms to refer to Dunnes Stores, an unlimited company duly incorporated under the laws of Ireland, having registered number 317228 and its registered office at 46-50 South Great George’s Street, Dublin 2, Ireland.

Unless otherwise stated, we use the reference “DUNNES STORES”, “WE” and “US” in the Website Terms to refer to Dunnes Stores Retailing, an unlimited company duly incorporated under the laws of Ireland, having registered number 490283 and its registered office at 46-50 South Great Georges Street, Dublin 2, Ireland. Dunnes Stores Retailing registered VAT number is 9763375H or GB 161721331 in the United Kingdom. Dunnes Stores Retailing is a subsidiary of Dunnes Stores.

A. Website Terms & Conditions of Sale

The Website Terms set out in this Section A apply to any online purchase of goods and/or services from this Website. Additional Terms & Conditions may apply in relation to the purchase of gift cards (Gift Card Terms are set out in Section B).

1. Access to the website

You are provided with access to this Website in accordance with these Terms & Conditions. Any orders placed by you must be placed strictly in accordance with these Terms & Conditions.

By placing any such order you shall be deemed to have read, understood and agreed to the Website Terms and the Gift Card Terms. If you do not agree to be bound by the Website Terms and the Gift Card Terms, please do not order any product or service from the Website.

By placing an order you warrant that you are at least 18 years old.

2. Information about the website operator

This Website is operated by Dunnes Stores Retailing. Unless we say otherwise, we use the terms “Dunnes Stores”, “we” and “us” in this Section A (being the “Website Terms”) to refer to Dunnes Stores Retailing.

If you have any questions, whether about our products and services, this website or otherwise, please contact our customer service team.

3. How the contract is formed

After placing an order, you will receive an email from Dunnes Stores acknowledging that we have received your order (the “Order Confirmation”).
Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product or service. All orders are subject to acceptance by Dunnes Stores, and we will confirm such acceptance to you by sending you an email that confirms that the products have been dispatched (the “Dispatch Confirmation”). The contract between us (the “Contract”) will only be formed when we send you the Dispatch Confirmation. The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation.

4. Account registration

Personal information provided during the order and registration process as a Dunnesstores.com customer should be true, accurate, current and complete in all respects. If any information changes, please contact our Customer Service team or update your account details accordingly.

For residents in the Republic of Ireland, details of your VALUEclub card should be entered when creating/updating your Online Account. VALUEclub details cannot be entered when submitting your order. VALUEclub points will be added to your order when you purchase in store or online for store collection or for delivery to your home. VALUEclub points cannot be added to your account after the order has been accepted.

5. Stock availability

All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock, we will send you an email advising you that we are unable to fulfil your order or one of our customer services team will contact you.

6. Refusal of order

Dunnes Stores reserves the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. Whilst we will use our reasonable endeavours to authorise payments submitted to us, there may be exceptional circumstances which mean that we may need to refuse to process or accept an order after we have received it or sent you an acknowledgement of receipt, which we reserve the right to do at any time, at our sole discretion. Dunnes Stores will not be liable to you or any other third party by reason of our withdrawing any product from this Website, removing or editing any materials or content on this Website or for refusing to process or accept an order after we have received it or sent you an acknowledgement of receipt.

7. Cooling off period – your right to cancel your order

While we would bring your attention to our General Refund Policy (See Clause 13), if you are contracting online as a consumer and are an EU resident, the EU Consumer Rights Directive provides that you may cancel a Contract at any time within 14 days, beginning on the day after you received the products. 

If you have purchased products from the website and if you decide to cancel your order pursuant to this Clause 7, the Directive provides that you must advise us within 14 days of receipt of the products. A template cancellation form is available here. Alternatively, you can email Customer Services stating your wish to cancel your contract and quoting your order reference number. Or you can inform us in writing at the following postal address: Dunnes Stores, Customer Service 46-50 South Great Georges Street, Dublin 2, Ireland. You must return the items to us (See Clause 13 for details on returning items and a list of products which cannot be returned).

You will be responsible for any cost incurred or risk in returning products. You have a legal obligation to take reasonable care of the products while they are in your possession and you will be responsible for any diminished value  of the goods resulting from the handling of the goods beyond that necessary to establish their nature, characteristics and functioning.

Under the Directive if you fail to inform us within the 14 day period you will not have a right to cancel the Contract and return the products. This does not affect your statutory rights and you may still be able to return products under our General Refund Policy.

8. Your order delivery

Subject to availability (see Clause 5 above), we will endeavour to fulfil your order for product(s) listed in the Order Confirmation within a reasonable period of time unless there are exceptional circumstances. If for any reason we cannot meet the delivery date, you will be kept informed and offered a choice of either continuing with the extended delivery time or cancellation with a full refund.  Once your order has been dispatched we will email you the details of your order to the email address provided.

For the purpose of these Terms, “delivery” or “delivered” shall be deemed to have occurred upon signing for receipt of the product (s) at the address specified by you when you complete your order or at a selected Dunnes Stores or such other delivery method as shall be agreed between you and us.

One delivery charge applies for your online order, regardless of how many products you purchase (see Clause 9 regarding when free delivery is offered). A separate charge applies to furniture orders, regardless of how many products you purchase. If you wish to send products to different addresses you must create a different order for each delivery address.   

9. Free Delivery Service (excludes some furniture)

By taking advantage of the Free Delivery service you agree to the following Terms & Conditions:

  • This service entitles residents in Ireland and the UK to free delivery on all online orders over €50 /£40 providing that the order exceeds €50 / £40 in single transaction on dunnesstores.com. This offer will be applied automatically at the checkout. Gift cards are excluded from this service and normal delivery charges apply.
  • International customers are entitled to free standard delivery on all online orders over €100 providing that the order exceeds €100 in a single transaction on dunnesstores.com. This offer will be applied automatically at the checkout. Gift cards are excluded from this service and normal delivery charges apply.
  • This service applies to the delivery service available for all countries to which Dunnes Stores currently delivers.
  • This service does not apply to furniture.
  • This service does not include free postal returns.
  • Dunnes Stores reserves the right to (i) cancel this promotion and (ii) amend these Terms & Conditions at any time.

10. International delivery (excludes some furniture)

If your delivery address is outside of the EU, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note that customs policies vary widely from country to country. We recommend you contact your local customs office for further information.

11. Risk and title

Any products ordered will be at your risk from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges, or upon delivery, whichever is later.

12. Pricing and payment

The total cost of your order is the price of each product ordered plus any delivery charges. Prices are in Euro in the Republic of Ireland and rest of the world, in Sterling for UK/NI orders.

While we try to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of products you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for the products you will receive a full refund.

We are under no obligation to provide the product(s) to you at the incorrect (lower) price (even after we have sent you an Order Confirmation) if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an incorrect price.

The prices on the website include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Costs Guide. Prices are liable to change at any time, but (other than as set out above) changes will not affect orders in respect of which we have already sent you an Order Confirmation.

Once you have finished shopping all the products you wish to purchase are added to your bag. Your next step will be to go the checkout process and make a payment. To do this:

  1. Click the “shopping bag” icon at the top of the page
  2. Click on the “checkout” button
  3. Create an account or login if you have already created an account, add the address to which you wish the order to be delivered and the billing address or choose store collection
  4. Next complete your credit card details
  5. Click “Place order”

If you plan to purchase furniture and non-furniture items together, you will be required to enter your payments details twice in order to facilitate payment for the separate delivery services.

Please note that certain furniture items will be delivered separately from non-furniture items.

You may pay using Visa, MasterCard credit/debit cards, Maestro cards and PayPal. We do not accept Laser cards online. Your credit/debit card payment will be made through a secure website. All payments are subject to authorisation by the card issuer. Credit cards are subject to validation checks and authorisation by your card issuer. If your card issuer fails to authorise the payment to us, we will not be liable for any delay or non-delivery, and may not be able to form a Contract with you or we will not be able to proceed with your order. Dunnes Stores must receive full payment for the order at the time the order is processed and before the product is dispatched. A Dispatch Confirmation email will then be sent you.

13. General Online Refund and Exchange policy

Refunds or in store exchanges* may be given within 28 days from the date of purchase for products of saleable quality returned in the original saleable condition, in their original packaging, with swing tickets/barcodes attached and with the relevant online dispatch note or store online receipt (*exchanges can only take place in store). Please contact Customer Service if you have lost or mislaid your dispatch note.  Refunds will be credited to the original tender used to process the payment. If products received as a “gift” (recipient is not the purchaser) are returned to our online returns centre for refund, the refund will be processed onto the original card used as payment for the order.

Refunds/exchanges cannot be given (save as otherwise provided) on:
  1. Underwear  - if the items are returned unsealed or not in the original packaging (if applicable) or without the swing tags.
  2. Swimwear, lingerie (for hygiene reasons if seal opened/removed after delivery)
  3. Pierced jewellery (for hygiene reasons if seal opened/removed after delivery)
  4. Personal grooming products or cosmetics (for hygiene reasons if seal opened/removed after delivery)
  5. Bedding - sheets, duvet covers, pillowcases, duvets, pillows, etc. (for hygiene reasons if seal opened/removed after delivery)
  6. Curtains ((in packaging opened or damaged) (Note - this does not affect your right to return curtains under Clause 7 – Cooling-Off period)
  7. Other sealed goods which are not suitable for return for health protection and hygiene reasons and which were unsealed after delivery.
  8. Gift cards (Note - this does not affect your right to return gift cards under Clause 7 – Cooling-Off period)  
  9. Perishable goods, fresh food and Christmas hampers containing perishable items.

This does not apply in respect of faulty, damaged or incorrectly supplied goods where your statutory rights are unaffected.

To qualify for a refund, all products must be returned to Dunnes Stores in accordance with the Dunnes Stores returns policy set out above.   

Cooling off period

In addition to our General Refund Policy, EU customers have the right to cancel their order under the EU Consumer Rights Directive. Please see Clause 7 for more details.

Faulty/incorrect products received 

In the unlikely event that you have received the wrong products from Dunnes Stores or that the products are faulty or damaged in any way please contact our Customer Service Team  

14. General Returns Process (excludes furniture)

Items purchased online for postal delivery can be returned within 28 days of purchase (or 14 days from receipt in accordance with Clause 7 (Cooling Off period)). Items purchased for store collection can be returned within 28 days of receipt in-store.

There are 4 ways to return items:


1.Ordered online and delivered by post

If you ordered online and your order was delivered by post you may return the item(s) to store or post back to the following address.


a) For Republic of Ireland and other EU/International addresses


Dunnes Online Returns Centre,
Unit 103,
Northwest Business Park,
Ballycoolin,Dublin 15,
D15 R883
Republic of Ireland

The cost of postage for returning the item(s) is not refunded. 

b) For UK and NI addresses

Dunnes Stores Online Returns,
Unit 1, 
Boughton Industrial Estate,
Boughton,
Newark, 
NG22 9LD
UK

The cost of postage for returning the item(s) is not refunded. 


2. Ordered online and delivered to a store

If you ordered online and your order was delivered to a store you can return the item(s) to a store in the country of purchase or return the item for refund only to the applicable Online Returns Centre  - see above addresses.

Orders delivered to a store should be collected within 7 calendar days from the date of receipt in store.  You will be advised by email when the order is ready for collection. If the order is not collected within this time frame, a refund will be automatically processed back to the original form of payment.  A refund confirmation email will be sent once the refund is processed.


3. Ordered in a store with delivery to a store

Orders placed and paid for in a store will need to be returned to a store to receive a refund.

Orders delivered to a store should be collected within 7 calendar days from the date of receipt in store.  You will be advised by email when the order is ready for collection. If the order is not collected within this time frame a refund will be automatically processed back to the original form of payment.  A refund confirmation email will be sent once the refund is processed.


4. Orders paid for using Paypal

Orders paid for using Paypal can be exchanged in store, however if you wish to return items for refund they will need to be returned to one of the Dunnes Stores Online Returns (addressses detailed above). The cost of postage for returning the item(s) is not refunded.

Items returned under the General Refund policy or Cooling Off Clause 7 should be accompanied by either the Cooling Off Cancellation Letter or the online dispatch note (included with the delivered order). If you have lost or misplaced your online dispatch note please contact Customer Service.

All returns under Clause 14 are your responsibility until they reach us. We recommend you use a tracked postal returns service that insures you for the value of the goods being returned.

All items returned for refund under Clause 13 must be:

  • Returned in their original condition 
  • In their original packaging
  • With swing tags attached
  • With a proof of purchase

Refunds are processed to the original form of payment used when paying for the order.  If items received as a 'gift'  (recipient is not the purchaser) are returned for refund, the refund will be processed back to the original form of payment used when ordering. We will process the refund due to you as soon as possible. 

For details on the cost of returning items of furniture delivered by DHL Supply Chain please click here.

Returns queries

If you have a query regarding an online return, please email us at the following customerservice@dunnesstores.com or contact us from 8am to 7pm Monday to Friday or from 10am to 6pm on Saturday and Sunday on one of the below numbers.

  • Republic of Ireland: 1890 25 3185
  • United Kingdom:     0844 264 3185
  • International:         +353 818 300066

15. Liability and disclaimers

Due to the nature of this website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted to or obtained from this website unless otherwise expressly set out on this website.

All product descriptions, information and materials posted on this Website are provided “as is” and without warranties express, implied or otherwise howsoever arising.

We warrant to you that any product purchased from us through this Website is of satisfactory quality and reasonably fit for all of the purposes for which products of the kind are commonly supplied. To the fullest extent permissible pursuant to law, but without excluding anything that may not lawfully be excluded in the case of consumers, we disclaim all other warranties of any kind, whether express or implied, in relation to the products.

Our liability in connection with any product purchased through our Website is strictly limited to the purchase price of that product. Nothing in this Clause will affect your statutory rights as a consumer, or your Contract cancellation rights.

16. Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract which is caused by events outside our reasonable control. This condition does not affect your statutory rights.

17. Data Protection

How we use the information you provide us:

As required by the Data Protection Acts 1988 and 2003, we follow strict security procedures in the storage and disclosure of information you have given to us. Where you provide us with your personal information (e.g. name, email address, address, phone and mobile numbers and/or other contact information, VALUEclub details, credit card numbers), through a facility provided on this Website or directly to us by email, you consent to us (and our affiliates): (a) processing and administering your personal data to perform all necessary actions to give effect to your request or instruction; and (b) retaining a record of incoming and outgoing communications (e.g. email).

When you enter a contest or other promotional feature, we may ask for your name, address, phone numbers and email address so we can administer the contest and notify winners.

Information we receive and send may be disclosed to our agents, service providers and employees, however the information will not be disclosed to other third parties. In addition, we will restrict the information disclosed to the absolute minimum necessary, for example, to provide the product or service.

These additional Terms & Conditions supplement (and are in addition to) the Terms of our Privacy Policy. Our privacy policy explains what personal information we collect about you when you use the Website, and you can view our Privacy Policy online. Please note that by agreeing to these Terms you shall be deemed also to have read, understood and agreed to our privacy policy in its entirety.

18. Your account security

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. Dunnes Stores will not be liable to any person for any loss or damage arising from any failure on your behalf to protect your account. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering.

19. Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. You agree that e-mail can be used as a long-distance means of communication.

Dunnes Stores will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

20. Opt out

Dunnes Stores may use your personal data to notify you by post, phone, email, and SMS about new Dunnes Stores products and services. Each time you receive marketing information or a message, you have the option to decline to receive further marketing information from us. This is known as an "opt-out". If you wish to exercise the opt-out, please unsubscribe. If you have more than one address or email address please make sure to notify any changes to your preferences for each address or email address you have registered with us. Customers who have registered to shop online on our website can unsubscribe at any time by logging into their account.

21. Notices

All notices given by you to us should be given to us via our online contact form. Subject to and as otherwise specified in Clause 20 we may give notice to you at either the email or postal address you provide to us when placing an order.

Notice will be deemed received and properly served immediately when posted on our Website, or 24 hours after an email is sent. In proving the service of any notice by email, it shall be sufficient to prove that such email was sent to the specified email address of the addressee.

To qualify for a refund, all products must be returned to Dunnes Stores in accordance with the Dunnes Stores returns policy set out above.

22. Transfer of rights and obligations

The Contract between you and Dunnes Stores is binding on us and on our respective successors and assigns. You may not transfer, assign, charge sub- contract or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. 

We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. For the avoidance of doubt, any such transfer, assignment, charge, subcontract or other disposition will not affect your statutory rights as a consumer or cancel, reduce or otherwise limit any warranty or guarantee which may have been provided by us to you, whether express or implied.

23. Dunnes Stores right to suspend or close your account

We may suspend or close your account immediately at our discretion if you breach any of your obligations under these Terms & Conditions. You will not be able to order any products on the Dunnesstores.com website if your account is suspended.

24. Waiver

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

25. Severability

If any of these Terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

26. Our right to vary these Terms & Conditions

We have the right to revise and amend these Terms from time to time and will notify you by posting an updated version of these Terms on our Website.

You will be subject to the Terms and policies in force at the time that you order products from us, unless any change to those policies or these Terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms or policies , unless you notify us to the contrary within seven working days of receipt by you of the products).

27. Linking to our website

You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of us, but you must not establish a link in such a way as to suggest any form of association, or endorsement on our part where none exists.

28. Governing law and jurisdiction

Website Terms are exclusively governed by the laws and jurisdiction of Ireland.

29. Contact

Please contact our Customer Service Team if you have any queries.

B. Dunnes Stores Gift Card Terms

Please Click here to see the Terms & Conditions for the sale of Dunnes Stores Gift Cards purchased online.

C. Terms & Conditions for the sale of furniture


1. Measurement


It is the customer's responsibility to check the dimensions of internal and external access points, including gates, doors, corridors, stairs and corners to ensure that the furniture fits into your house or room.

Dunnes Stores does not accept responsibility for any furniture that will not fit into its intended location.

See our guide for advice on measuring furniture.

If furniture ordered does not fit and our 3rd party delivery partner is unable to deliver it to the room of choice, it will be classified as a cancelled order and the customer will be charged a removal cost as follows:

  • County Dublin €22.50
  • All other counties €32.50

2. Delivery

All furniture orders are delivered using our 3rd party delivery service partner - DHL Supply Chain.

Furniture orders placed on www.dunnesstores.com are not available for collection in store.

If you wish to change, cancel or amend you order, you will need to contact us during the following times:

Monday to Friday 8am – 7pm

Saturday to Sunday 10am – 6pm

Please click here for details of how to contact us.

Customers must report any damage, i.e. scratches, dents, chips, tears, soiling, etc. within 24 hours of delivery via our Customer Service team. It is important that each item is carefully and thoroughly inspected by you or your authorised person immediately upon delivery, Dunnes Stores cannot be held responsible for any damage not reported within 24 hours of delivery.  This does not affect your statutory rights.

You or a nominated adult must be present for the delivery of your furniture, as a signature is required to indicate your complete satisfaction with your delivery. This person must be over 18 years old.

Occasionally, delivery of your order may be delayed or postponed but we will make every effort to let you know and to rearrange a delivery date.

3. Returns

You have a legal right to cancel your order within 14 days of receiving your goods. Click here for further details on how to exercise your right to cancel your order pursuant to Clause 7 of the General Terms & Conditions.

Refunds may be given within 28 days of purchase subject to terms set out in our General Refund Policy. The refund does not include the furniture delivery cost or the furniture return cost.

All furniture items must be returned in their original packaging and in a reasonable condition.

The fee for returns collection is as follows:

  • County Dublin €22.50
  • All other counties €32.50

Regrettably, self-assembly items cannot be returned once assembly is part or fully completed. Your statutory rights are not affected.

Online furniture orders cannot be exchanged or part-exchanged for other items.  This does not affect your statutory rights.