Dunnes Stores would like its customers to read the following statement which explains how we process and utilise your personal information.
IMPORTANT - PLEASE READ CAREFULLY
This privacy statement explains how we collect, store and use personal data about you when you access www.DunnesStores.com (the "Website"), shop with us or otherwise provide your personal data to us. These terms will apply regardless of how the Website is accessed and will cover any technologies or devices by which Dunnes Stores make the Website or our services available to you.
Please read this privacy statement carefully and in conjunction with our Terms and Conditions (Terms). We recommend that you print and retain a copy for your future reference. By accessing, browsing or otherwise using this Website, you confirm that you have read, understood and agree to this privacy statement in its entirety. If you do not agree to this privacy statement in its entirety, you should not use this Website or provide us with your personal data.
Who Are we?
When we talk about “Dunnes Stores”, or “we,” “us,” or “our,” in this privacy statement, we are talking about the Dunnes Stores Group, its subsidiaries, affiliates and their respective parent and subsidiary companies. We share your information within the Dunnes Stores Group to help us provide our services, comply with regulatory and legal requirements, and improve our products.
What information do we collect about you?
We may collect the following information about you:
When do we collect this information about you?
We may collect information about you when you:
What legal bases do we have to process your information?
We process your information only on the legal bases set out below:
What do we do with the information we collect?
We may collect, store and process your personal data:
What non personal information do we collect?
The Website gathers statistical and other analytical information from all visitors. We use this nonpersonal data in a collective form to get a better understanding of where our visitors come from and how they are using the Website. This is not linked to your personal information and is completely anonymous.
Who do we share your personal information with?
We will not sell your personally identifiable information – including your name, address, e-mail address, or credit card information to any third party.
We do not currently display third party adverts on our Website and, even if we did, we would not support sharing your personally identifiable information with any third-party advertiser or ad network.
Transfers of your information
We may transfer your information outside the European Economic Area ("EEA"). Certain Recipients (our third party service providers and other companies in the Dunnes Stores Group) who process your information on our behalf may transfer your information outside the EEA to a country that does not provide an adequate level of protection to your information. Where such transfers occur, it is our policy that: a) they do not occur without our prior written authority; and b) that an appropriate transfer agreement is put in place to protect your information. If you would like to find out more about any such transfers, please contact [email protected].
Automated processing of your information
Your personal information may be processed with automated methods to understand which Dunnes Stores outlet you usually shop at, whether you have been shopping recently or not, and which products you purchase or which you might be interested in hearing about in future.
When your Personal Data is processed in this way it is used in summarised (by which we mean anonymised and aggregated) business reports, or to tailor news, offers and promotions we feel you will find most relevant. For example, to advise you of a promotion, event or product launch at a store that you shop at.
This processing could determine whether or not you are included in tailored promotions or offers, or advised of Dunnes Stores news, events or product launches.
How long do we keep your information for?
What rights do I have?
You can exercise any of these rights by submitting a request to our Privacy Manager in writing by email or post using the details outlined below
How can I access my information?
To submit a request for the information we store about you please send us an email or letter detailing your request. For this purpose, you will need to provide the following documents:
We want to make sure that the personal data we hold about you is accurate and up to date. If any of the details are incorrect, please let us know and we will update them.
Our email is [email protected]
Our registered address is:
Dunnes Stores (Head Office)
46-50 South Great
Marketing and Consent
Sometimes we need your consent to use your personal information. With direct marketing for example, we need your consent to make you aware of products, promotions and services which may be of interest to you. We may do this by phone, post, email, text or through other digital media. You can decide how much direct marketing you want to accept when you apply for new products and services. If we ever contact you to get your feedback on ways to improve our products and services, you have the choice to opt-out.
We operate a strict opt-in policy for our customers. We will not send you any offers or information unless you have requested it, or unless someone, who we will identify, has requested that we pass that information on to you. You may opt to receive communications from us by any of the following methods: email; telephone (including automated calls); SMS text message and other electronic messages such as picture messaging; post; fax or otherwise including products and services of other companies and organisations, which we consider may be of interest to you. You will be asked to opt-in if you wish to receive these.
If you wish to be removed from our email marketing list (opt-out), at any time, you can do so by clicking the "unsubscribe" link in any communication that we send to you by email which will allow you to unsubscribe you from that type of communication. You can be removed from our SMS marketing list at any time by texting STOP as outlined in any communication that we send to you by SMS. To be removed from our direct mail marketing list at any time please contact Dunnes Stores customer service. Please note that you may continue to receive communications of this type which are already on route to you for a short period of time while your relevant unsubscribe request is being processed.
Alternatively, you can update all of your communication preferences by contacting our customer services by email: [email protected] or by phone: +353 1890 25 3185.
Links to third party sites
Security on www.DunnesStores.com
We take great care to ensure the security of our Website. We use a 128-bit SSL (secure sockets layer) to protect your payment details. Your computer should automatically allow the opening of the secure connection when you place your order. You can tell whether a page is secure as 'https' will replace the 'http' in front of www.DunnesStores.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser windows.
Your personal data is only entered on our system when the browser is in ‘HTTPS’ or secure mode. The padlock symbol should appear when you are in this mode, indicating that you are safely submitting encrypted information only. To take full advantage of all security features you should use an up-todate browser. We will never ask a customer to confirm any account or credit card details via email.
MasterCard Secure Code & Verified By Visa:
To give you even more confidence in shopping online with www.DunnesStores.com we have introduced Verified by Visa and MasterCard® Secure Code™. These services enhance your existing card account against unauthorised use when you shop with us. To use this service, you must first register with the bank or other organisation that issued your card. We will take all commercially reasonable steps (including appropriate technical and organisational measures) to protect your personal data which you provide to us.
Whilst we do our best to maintain security within our Website and to safeguard your personal information, we cannot ensure or warrant the security of any information which you may transmit to us.
Changes to this privacy statement
We may change this privacy statement, in whole or part, from time to time as we see fit or as legislation protecting all consumers and internet users’ changes to ensure we are fully compliant. Any changes will be effective immediately and will be posted on this Website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We may, as appropriate, update customers of these changes by other means, such as postal mail or email.