Delivery Information

Dunnes Stores offers customers an online order delivery service for Fashion and Homewares with delivery to either a home address or selected store in the Republic of Ireland and Northern Ireland (excludes islands).

Click & Collect Service

Customers can choose to have their online order delivered free to their selected store with a 2 day delivery promise for orders placed before 8pm Sunday to Friday.

Please note there are no store deliveries on Sundays or on Bank Holidays and deliveries may be delayed due to operational issues such as adverse weather conditions and during peak periods.

Once an order is delivered to the selected store, a Ready for Collection email will be sent to the email address provided when ordering. Please bring a copy of this email (digital or printed) when collecting your order from a Fashion and Homewares Pay Point or Grocery Pay Point in store.

Dunnes Stores Fashion and Homewares stores and select Grocery stores in Republic of Ireland, Northern Ireland and Spain offer this Click & Collect service.

For more information, see Click & Collect FAQs.

Home Delivery with DPD

Dunnes Stores provides a FREE Home Delivery service for all orders of €50 (ROI) / £40 (NI) or more. Otherwise, a delivery fee of €3.95/£3.95 applies.

Our delivery promise is 2 days when ordered before 8 pm. Orders placed on Friday will be delivered on Monday.

If you need to contact DPD regarding your delivery please follow this link for further details or call 090 6420500 (Ireland) or for Live Chat follow this link.

Your DPD tracking link will also be sent in your 'Order is Ready for Dispatch' email.

If you have your DPD order tracking number you can also track it, just follow this link.

Large items of furniture are delivered by our delivery partner Etmar who will contact you once the order has been dispatched from our online store. Delivery will be made in 15 working days following order placement (More on Furniture Delivery).

We recommend customers include an Eircode for any delivery address supplied as it helps our delivery company identify the specific location quickly and accurately. To find the Eircode of an address, follow this link.

Dunnes Stores offers customers in the UK a FREE Home Delivery service on orders of £40 and more. Otherwise, a fee of £3.95 per order applies.

We use UK Royal Mail and Parcelforce for deliveries in England, Scotland and Wales, and orders placed Monday to Friday are expected to arrive within 7 working days of the order date.

An additional 2 working days are needed for delivery to the UK Islands and Scottish Highlands (Jersey, Guernsey, Isle of Man, Scilly Isles, Orkney Islands, Shetland Islands, Inverness, Scottish Highlands, Oban, Arran).

Custom Charges

For orders with delivery to addresses in England, Scotland, Wales and UK islands, please note that customers are responsible for any applicable import and/or customs charges. For further details please see the HMRC website Click here

Dunnes Stores offers customers an online order delivery service to Spain with free home delivery service on orders of €100 or more. Otherwise a fee of €4.95 applies.

We use Spain - Correos postal service for delivery and orders placed Monday to Friday are expected to arrive within 15 working days of the order date.

If you have any tracking queries, please check the tracking link included in your 'Order is Ready for Dispatch' email.

Dunnes Stores offers customers an online order service for Fashion and Homewares with delivery to selected countries worldwide (see the list below).

Orders of €100 or more can avail of FREE international delivery. Otherwise, a fee of between €12.50 and €18.95 per order applies.

International orders are sent from Ireland through An Post (Track your Order), and then delivered by the national postal carrier in each respective country. Please also check the parcel tracking link sent in your dispatch email for more details.

Custom Charges

For orders to non-EU countries, customers are responsible for all import and/or customs charges. These may apply when your order reaches its destination and vary from country to country. Please contact your local customs office for further information before placing your order.

If a customer is not at home to accept a Dunnes Stores delivery, DPD will leave a missed delivery card and advise on next steps or contact the customer directly to make alternative arrangements. These may include a new delivery time, collection details, or leaving the item(s) in a safe location such as with a neighbour.

If you need to contact DPD regarding your delivery please click here for further details or call 090 6420500 (Ireland) or for Live Chat click here.

For international orders, each national postal carrier has its own process for home delivery. We would expect a missed delivery card to be left to advise customers of next steps – either a new delivery date / time or collection at a parcel depot.

We aim to dispatch all orders as soon as possible, so unfortunately we cannot change order details, the items ordered or the delivery method once the order has been placed.

Customers that have ordered a large number of items may be sent multiple parcels but they will be dispatched at the same time.

Customers that order a large piece of furniture as part of an order will have all items delivered at the same time within 15 working days of order placement.

For every online order, customers need to provide the correct billing address as these details are verified during the payment process. However, an alternative delivery address can be used.

A dunnesstores.com account allows customers to save multiple delivery addresses and also add a new address during the checkout process. Orders can be sent to any delivery address in countries we deliver to, provided the purchased item(s) are available for delivery in that country. For example, furniture is not available for Home Delivery outside of the Republic of Ireland.

Work addresses

Our couriers deliver to work addresses; however, someone will need to be available to sign for the order on arrival. Unfortunately, we are unable to deliver to P.O. boxes in the Republic of Ireland, Northern Ireland or the UK. For other delivery countries, the national postal company we use may deliver to P.O. boxes, but we strongly recommend customers check delivery terms before placing an order.

If an item in your order has been damaged in transit, please email the Customer Service team as soon as possible with the order number and please also send a photo of the damaged item to [email protected].

If an item is missing from an order, check your order confirmation email or review your order in your online account. If we are not able to fulfill all or part of your order, we will advise you about this in an Order Update email and you will not be charged for any item we are unable to send you. If you paid using a credit or debit card you will not be charged for the item(s) that could not be sent and any shadow charge relating to the order will drop off your account in 5 to 7 days. If you paid with Paypal or a Dunnes Stores gift card the item that we could not send will be automatically refunded. Please retain your gift card for future use on dunnesstores.com.

Dunnes Stores WEEE Number: DUN100

Customers buying new electrical items can avail of our free recycling service. Old products can be deposited at the time of sale of a new electrical product in store. Alternatively, or if purchasing online, customers can bring old electrical items to any of our Dunnes Stores within 28 days of the date of sale, accompanied with a valid proof of purchase. Store locations and opening times can be viewed on our Store Locator page.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. Distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge.

Those establishing their own take-back scheme must, as a minimum, offer all customers buying new electrical equipment free take-back of their old electrical items on a like-for-like basis. Find more information on WEEE recycling, and to locate your local recycling centre, visit www.recyclenow.com.

Why recycle?

Unwanted electrical equipment is Ireland and the UK’s fastest growing type of waste. Many electrical items can be repaired or recycled, but cannot be disposed of through the usual wheeled bin waste collections. For further information, get in touch with our Customer Service team.