Revised Delivery information due to COVID 19

Dunnes Stores offers customers a home delivery service for Fashion and Homewares purchased on our website with delivery to home addresses in the Republic of Ireland and Northern Ireland (excludes islands).

Home Delivery (provided by DPD)

Click & Collect (Service Temporarily Suspended)

Please note: Due to order volumes, our home delivery promise is now 5 working days after the order date.

Home Delivery

Dunnes Stores provides a FREE Home Delivery service for all orders of €50 (ROI) / £40 (NI) or more. Otherwise, a delivery fee of €3.95/£3.95 applies.

Our delivery promise is currently 5 working days after the order date. Due to COVID 19 restrictions our furniture home delivery service has been temporarily suspended in ROI. Please note that small items of furniture will be continue to be delivered by DPD.(More on Furniture Delivery)

Click & Collect (Service Temporarily Suspended)

Due to COVID 19 restrictions we have temporarily suspended our store Click and Collect service in ROI and NI. We will let you know as soon as this service recommences.

Eircode

We recommend customers include an Eircode for any delivery address supplied as it helps our delivery company identify the specific location quickly and accurately. To find the Eircode of an address, visit: here, and click or tap Find an Eircode.

Dunnes Stores is pleased to offer customers in the UK a FREE Home Delivery service on orders of £40 and more. Otherwise, a fee of £3.95 per order applies.

We use UK Royal Mail and Parcelforce for deliveries in England, Scotland and Wales, and orders placed Monday to Friday are expected to arrive within 7 working days of the order date.

An additional 2 working days are needed for delivery to the Islands and Scottish Highlands (Jersey, Guernsey, Isle of Man, Scilly Isles, Orkney Islands, Shetland Islands, Inverness, Scottish Highlands, Oban, Arran).

Please note: Due to COVID 19 restrictions the expected delivery times lines may be further extended.

Due to COVID 19 restrictions and the removal of air services delivery to home addresses in Spain is temporarily suspended. We will let you know when this service recommence. If your order has already been dispatched and there is no longer a delivery service offered to that country we have been advised that the parcel will be held until services resume. Please also check the parcel tracking link sent in your dispatch email.

Due to COVID 19 restrictions and the removal of most EU and International air services, home delivery to most EU and international counries has been temporarily suspended. We will let you know when these services recommence. If your order has already been dispatched and there is no longer a delivery service offered to that country we have been advised that the parcel will be held until services resume Please also check the parcel tracking link sent in your dispatch email.

Custom Charges

For orders to non-EU countries, customers are responsible for all import and/or customs charges. These may apply when your order reaches its destination and vary from country to country. Please contact your local customs office for further information before placing your order.

If a customer is not at home to accept a Dunnes Stores delivery, our couriers either leave a missed delivery card and advise on next steps or contact the customer directly to make alternative arrangements. These may include a new delivery time, collection details, or leaving the item(s) in a safe location such as with a neighbour.

For international orders, each national postal carrier has its own process for Home Delivery. We would expect a missed delivery card to advise customers of next steps – either a new delivery date / time or collection at a parcel depot.

Customers that have ordered a large number of items may be sent multiple parcels but they will be dispatched at the same time.

Customers that order a large piece of furniture as part of an order will have all items delivered at the same time within 5 to 7 working days. Please note this service is temporarily suspended.

For every online order, customers need to provide the correct billing address as these details are verified during the payment process. However, an alternative delivery address can be used.

A dunnesstores.com account allows customers save multiple delivery addresses and also add a new address during the checkout process. Orders can be sent to any delivery address in countries we deliver to, provided the purchased item(s) are available for delivery in that country. For example, furniture is not available for Home Delivery outside of the Republic of Ireland.

Work addresses

Our couriers deliver to work addresses; however, someone will need to be available to sign for the order on arrival. Unfortunately, we are unable to deliver to P.O. boxes in the Republic of Ireland, Northern Ireland or the UK. For other delivery countries, the national postal company we use may deliver to P.O. boxes, but we strongly recommend customers check delivery terms before placing an order.

We aim to dispatch all orders as soon as possible, so unfortunately we cannot change order details once it has been placed. Customers that need further assistance should contact our Customer Service team as soon as possible.

If an item in your order has been damaged in transit, contact our Customer Service team as soon as possible and we will help to find a resolution.

If an item is missing from an order, check the order confirmation email or review the Order History online. If we are not able to fulfil all or part of your order, we will advise you about this by email and you will not be charged for any item we are unable to send you.

Otherwise, our Customer Service team will be happy to assist you further.

Dunnes Stores WEEE Number: DUN100

Customers buying new electrical items can avail of our free recycling service. Old products can be deposited at the time of sale of a new electrical product in store. Alternatively, or if purchasing online, customers can bring old electrical items to any of our Dunnes Stores within 28 days of the date of sale, accompanied with a valid proof of purchase. Store locations and opening times can be viewed on our Store Locator page.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. Distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge.

Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electrical items on a like-for-like basis. Find more information on WEEE recycling, and to locate your local recycling centre, visit www.recyclenow.com.

Why recycle?

Unwanted electrical equipment is Ireland & the UK’s fastest growing type of waste. Many electrical items can be repaired or recycled, but cannot be disposed of through the usual wheeled bin waste collections. For further information, get in touch with our Customer Service team.