Returns, Refunds and Exchanges

ROI Online and Store Refund And Exchange Policy

Due to increased Covid 19 restrictions - From the 1st January 2021 we have extended our Refund and Exchange policy to 40 days from the date of purchase on presentation of the standard receipt or online dispatch note.

Our stores remain open for refunds and exchanges.

Items must be returned as sold, in saleable condition with the original packaging and all tags attached.

Returns to a Northern Irish store that is currently closed.

If you wish to return or exchange items purchased between the 30th November up to the 24th December our returns policy has been extended.

Purchases made in an NI store that is currently closed can be returned up to 14 days after that store reopens.

The following Grocery stores are open and can process refunds and exchanges Enniskillen, Omagh, Springtown, Annadale, Old Creamery Food

Cooling off period

Customers have a legal right to cancel their online order within 14 days of receiving their goods.

For further information on cancelling an order pursuant to Clause 8 (Cooling off period – your right to cancel your order) of our Dunnes Stores - Terms & Conditions of Sale, click here. In addition, Clause 13 of our Terms & Conditions of Sale outlines a list of items that cannot be returned.

General Refund and Exchange Policy

Customers that are not entirely satisfied with their order can receive an exchange or refund within 28 days of purchase.

For more information, see our Store Refund and Exchange Policy.

Returns by post (refund only): Customers that wish to return an online purchase for a refund should post the item(s) and the dispatch note back to us within 28 days of purchase. We recommend using a tracked postal service and retaining proof of postage for customer’s own records.

In-store exchange or refund: Customers can also exchange an item or receive a refund in store within 28 days of purchase by returning the item(s) and delivery dispatch note to the Customer Service desk in any of our stores. The item(s) must be in saleable condition and in the original packaging with swing tags attached.

Furniture Orders

Furniture items delivered by our furniture delivery team will need to be returned to our Online Store using the same service they were delivered with.

For more information, see Furniture FAQs.

Delivery fees

The cost of returning item(s) to our Online Returns Centre will not be refunded. This does not affect your statutory rights pursuant to Clause 8 (Cooling off period – your right to cancel your order) of our Dunnes Stores - Terms & Conditions of Sale.

VALUEclub points

Please note, VALUEclub points earned from a purchase will be deducted if a refund is completed.

Depending on delivery country, customers have a number of options to choose from in returning their order to us.

For orders in the Republic of Ireland:

DPD.ie: Choose from 600 drop off locations, 7 days a week. Visit DPD.ie/returns and select Dunnes Stores online to proceed.

Returnmyshopping.ie: Choose between dropping returns to a Post Office or arranging Home Collection (Monday to Friday, 9am to 9pm) for an additional fee. Visit the website and select Dunnes Stores from the retailer list to proceed.

Tracked post: Returns should be sent to: Dunnes Stores Online Returns, Pulse Logistics, Gateway Building, Clonshaugh Business Park, Dublin 17, D17 AH90

For orders in Northern Ireland:

DPD.ie: Choose from 600 drop off locations, 7 days a week. Visit DPD.ie/returns and select Dunnes Stores online to proceed.

Tracked post: Returns should be sent to: Dunnes Stores Online Returns, Pulse Logistics, Gateway Building, Clonshaugh Business Park, Dublin 17, D17 AH90

For orders in England/Scotland/Wales:

CollectPlus: Visit www.collectplus.co.uk and select Dunnes Stores from the retailer list. Choose your nearest Collectplus drop off location, attach a return label and track the parcel’s progress here.

Tracked post: Returns should be sent to: Dunnes Stores Online Returns, Unit 1 Boughton Industrial Estate, Boughton, Newark, NG22 9LD, UK

For orders in Spain:

Tracked post: Returns should be sent to: Dunnes Stores Andalucia S.A., Camino de La Depuradora S/N, 29651 Mijas Costa (Málaga)

For orders delivered to other EU/EEA countries:

Tracked post: Returns should be sent to: Dunnes Stores Online Returns, Pulse Logistics, Gateway Building, Clonshaugh Business Park, Dublin 17, D17 AH90

For international orders to Rest of World (ROW - non EU/EEA)

Customers should return their order to the address below using a tracked postal option within 14 days of receipt

Tracked post: Returns should be sent to: Dunnes Stores Online Returns, Pulse Logistics, Gateway Building, Clonshaugh Business Park, Dublin 17, D17 AH90, Ireland.

Refund processing times vary depending on the method of returns:

In-store returns: When customers return an item in store, the refund is made to the payment card or PayPal account used to pay for the item(s) at the time of return.

Postal returns: Refunds for orders sent to our Online Returns Centre can take 15 working days to process from the day they are received.

Please note, the card issuing bank or Paypal may take a further 3-5 working days to credit the relevant account.

In the unlikely event a customer has not received a refund after 21 days from the date of return, contact our Customer Service team. (Contact Us)

Cooling off period

For customers that wish to cancel their order pursuant to Clause 8 (Cooling off period – your right to cancel your order) of our Dunnes Stores - Terms & Conditions of Sale, we endeavour to reimburse the refund without undue delay and not later than 14 days after the day on which you have informed us of your decision to cancel the contract. We may withhold payment until we have received the item(s) back or sufficient evidence that the goods have been returned (whichever occurs first).

Refunds cannot be given (save as otherwise provided) on:

Face Masks/Coverings

For hygiene reasons either sealed or unsealed.

 

Underwear

If the items are returned unsealed or not in the original packaging (if applicable) or without the swing tags (if applicable).

 

Swimwear

for hygiene reasons if seal opened/removed after delivery.

 

Pierced jewellery

for hygiene reasons if seal opened/removed after delivery.

 

Personal grooming products or cosmetics

For hygiene reasons if seal opened/removed after delivery.

 

Bedding

Sheets, duvet covers, pillowcases, duvets, pillows, etc. - for hygiene reasons if seal opened/removed after delivery.

 

Curtains

In packaging opened or damaged. Please note, this does not affect your right to return curtains under Clause 8 (Cooling off period for online order cancellation

 

Other sealed goods

That are not suitable for return for health protection and hygiene reasons and which were unsealed after delivery.

 

Gift Cards

Please note, this does not affect your right to return gift cards under Clause 8 (Cooling off period for online order cancellation

 

Perishable goods, fresh food and Christmas hampers containing perishable items.

 

This does not apply in respect of faulty, damaged or incorrectly supplied goods where your statutory rights are unaffected.

Customers may cancel the online purchase of a Dunnes Stores gift card within 14 days from the date that the card(s) was received. Please refer to Clause 8 (Cooling off period – your right to cancel your order) for details on how to cancel an order during the 'Cooling Off' period. Please also see Gift Card Terms & Conditions.

Gifts can be returned in store within 28 days of purchase upon presentation of the item(s) in saleable condition, including swing tags and original packaging and delivery dispatch note. Item(s) can be exchanged for other item(s) up to the value paid for the gift or the amount can be transferred to a Dunnes Stores gift card for future use.

The original purchaser of the gift may be able to cancel the order within 14 days of receipt of the item pursuant to Clause 8 (Cooling off period – your right to cancel your order) of our Dunnes Stores - Terms & Conditions of Sale.

If customers return a gift by post to our Online Returns Centre, the refund will be processed back to the form of payment used to make the purchase.

In the unlikely event that your purchase is faulty, we are happy to provide a refund. Please return the item by post to our Online Returns Centre marking the reason for the return as Faulty on the delivery dispatch note. Once we have confirmed that the item is faulty, we will refund the amount paid back to the original form of payment and include the cost of returning the order.

Items can also be returned in store by presenting the order and delivery dispatch note to the Customer Service desk in any of our stores. Once we confirm the item is faulty, we will refund the amount paid to the original form of payment or exchange it for another item in store.

If customers receive an incorrect item, we advise that they first review the details of their order, either by checking their Order Confirmation email or logging in to their dunnesstores.com account. Customers that have received an incorrect item should contact our Customer Services team for further assistance.