Skip to content
  • Menu
  • Delivery
  • My Account
  • Wishlist
  • Search
  • Stores
  • 0
    Bag €0.00
▲

Currently delivering to

Ireland
UK
Spain
Australia
United States
Canada
Poland
Albania
Australia
Austria
Bahrain
Belarus
Belgium
Bulgaria
Canada
China
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Gibraltar
Greece
Hong Kong
Hungary
India
Ireland
Israel
Italy
Japan
Korea, Republic of
Latvia
Lithuania
Luxembourg
Malaysia
Malta
Netherlands
New Zealand
Norway
Poland
Portugal
Qatar
Romania
Saudi Arabia
Serbia
Singapore
Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland
Taiwan
Thailand
Turkey
United Arab Emirates
United Kingdom/Northern Ireland
My Account
Wishlist
Delivery
  • New In
  • Women
    • Our Brands
      • Savida
      • Gallery
      • Carolyn Donnelly - The Edit
      • Paul Costelloe Living Studio
      • Joanne Hynes at Dunnes Stores
      • Helen Steele X Dunnes Stores
      • Powercut Women
    • Clothing
      • New In
      • Blouses and Shirts
      • Tops, T-shirts and Vests
      • Dresses
      • Skirts
      • Jeans
      • Trousers
      • Jumpers and Cardigans
      • Coats and Jackets
      • Sportswear
      • Hoodies, Sweatshirts and Fleeces
      • Joggers and Leggings
      • Loungewear
      • Cashmere
      • The Seamless Collection
    • Shoes and Accessories
      • Shoes, Boots & Footwear
      • Hats, Scarves and Gloves
      • Bags and Purses
      • Accessories
      • Luggage and Travel
    • Highlights
      • Valentine's Gifts for Her
      • Women's Winter Clothing
      • Superlight Jackets and Gilets
      • Workwear
      • Partywear
      • Gifts For Her
      • Beauty View All
      • Maternity
    • Nightwear, Socks & Underwear
      • Nightwear View All
      • Lingerie View All
      • Bras
      • Knickers and Briefs
      • Tights and Socks View All
      • Vests and Thermals
  • Lingerie
    • Lingerie
      • Lingerie View All
      • Bras
      • Bra Buying Guide
      • Knickers and Briefs
      • Lingerie Sets
      • Seamless Underwear
      • Shapewear and Slips
      • Vests and Thermals
    • Nightwear
      • Nightwear View All
      • Pyjamas
      • Nightdresses and Chemises
      • Loungewear
      • Slippers
      • Dressing Gowns and Robes
      • Hot Water Bottles
    • Tights and Socks
      • Tights and Socks View All
      • Tights
      • Socks
    • Swimwear
      • Swimwear View All
    • Highlights
      • Lingerie Winter Shop
      • Lingerie Essentials
      • Maternity
  • Beauty
    • Beauty View All
    • Makeup
    • Skin and Body
  • Men
    • Our Brands
      • Paul Galvin
      • Costelloe Living - Men
      • Padraig Harrington Golf
      • Powercut Men
    • Clothing
      • New In
      • View All
      • Coats and Jackets
      • Jumpers and Cardigans
      • Tops, T-shirts and Polos
      • Trousers
      • Shirts
      • Jeans
      • Sportswear
      • Hoodies, Sweatshirts and Fleeces
      • Joggers
      • Loungewear
    • Nightwear, Socks And Underwear
      • Nightwear
      • Slippers
      • Socks
      • Underwear
      • Vests and Thermals
    • Shoes and Accessories
      • Shoes
      • Hats, Scarves and Gloves
      • Accessories
      • Luggage and Travel
    • Highlights
      • Valentine's Gifts for Him
      • Men's Winter Clothing
      • Superlight Jackets and Gilets
  • Home
    • Our Brands
      • Carolyn Donnelly Eclectic
      • Paul Costelloe Living
      • Considered by Helen James
      • Francis Brennan the Collection
      • Cook with Neven Maguire
      • Well by Karl Henry
    • Living Room
      • View All
      • Candles and Holders
      • Mirrors
      • Living Room Storage
      • Lighting
      • Cushions and Throws
      • Picture Frames
      • Rugs
      • Living Room Accessories
      • Christmas Trees
    • Bedroom
      • View All
      • Duvet Covers
      • Duvets, Pillows and Protectors
      • Bed Sheets
      • Bedroom Storage
      • Pillowcases
      • Cushions, Throws and Accessories
      • Rugs
      • Hot Water Bottles
    • Kitchen and Dining
      • View All
      • Cookware and Bakeware
      • Plates and Serving
      • Mugs
      • Cutlery
      • Glassware
      • Food Storage
      • Water Bottles
      • Electrical Appliances
      • Kitchen Accessories
      • Kitchen Linens
      • Utensils and Gadgets
      • Laundry
      • Cleaning
    • Bathroom
      • View All
      • Towels
      • Bathroom Accessories
      • Bath Mats
      • Bathroom Storage
    • Furniture
      • View All
      • Bedroom Furniture
      • Kitchen Furniture
      • Living Room Furniture
    • Garden
      • Outdoor View All
      • Outdoor Dining
      • Outdoor Accessories
    • Highlights
      • New In
      • Cosy Home
      • Pancake Tuesday
      • Easter
      • Storage Solutions
      • Healthy Eating
      • Pet Beds and Accessories
      • Home Essentials
      • Books
      • Tech Gifts
      • Gifts and Stationery
  • Kids
    • Our Brands
      • Leigh Tucker Willow
      • Paul Costelloe Living Occasionwear
    • Baby (0mths - 4yrs)
      • New In
      • Baby 0 - 12 mths
      • Baby Girls 0 mths - 4 yrs
      • Baby Boys 0 mths - 4 yrs
      • Pyjamas and Nightwear
      • Baby Footwear
      • Sleepsuits
      • Bodysuits
      • Bibs
      • Blankets
      • Baby Socks and Tights
      • Baby Toys and Accessories
      • Hospital List
    • Baby Care
      • Nappies and Wipes
      • Baby Accessories
      • Nursery and Bedding
    • Girls (2 - 14yrs)
      • New In
      • All Girls
      • Sportswear
      • Pyjamas and Nightwear
      • Shoes, Boots and Footwear
      • Socks, Vests and Underwear
      • Girls Hats, Scarves and Gloves
      • Girls Slippers
      • Girls Basics
    • Boys (2 - 14yrs)
      • New In
      • All Boys
      • Sportswear
      • Pyjamas and Nightwear
      • Shoes, Boots and Footwear
      • Socks, Vests and Underwear
      • Boys Hats, Scarves and Gloves
      • Boys Slippers
      • Boys Basics
    • Highlights
      • St. Patrick's Day
      • Accessories
      • Kids Rugby
      • Kids Winter Clothing
      • Character Shop
      • Children's Books
      • Games and Toys
      • Wellies and Rainwear
      • Additional Needs Clothing
      • Kids Bedroom
  • School
    • Girls
      • Girls Blouses and Polos
      • Girls Skirts, Pinafores and Trousers
      • Girls School Jumpers & Cardigans
      • Girls Sportswear
      • School Uniform
      • Teen Girls School Uniform
    • Boys
      • Boys Shirts and Polos
      • Boys Trousers
      • Boys School Jumpers & Knitwear
      • Boys Sportswear
      • School Uniform
      • Teen Boys School Uniform
    • Highlights
      • View All
  • Reductions
    • Women's Reductions
    • Lingerie Reductions
    • Kids' Reductions
    • Men's Reductions
    • Home Reductions
  • Our Brands
    • Women
      • Savida
      • Gallery
      • Carolyn Donnelly - The Edit
      • Paul Costelloe Living Studio
      • Padraig Harrington Golf
      • Joanne Hynes at Dunnes Stores
      • Helen Steele X Dunnes Stores
    • Men
      • Paul Galvin
      • Costelloe Living - Men
      • Padraig Harrington Golf
    • Kids
      • Leigh Tucker Willow
      • Paul Costelloe Living Occasionwear
    • Home
      • Carolyn Donnelly Eclectic
      • Paul Costelloe Living
      • Considered by Helen James
      • Francis Brennan the Collection
      • Cook with Neven Maguire
      • Well by Karl Henry
  • Fresh Food
    • Grocery
      • Grocery Delivery
      • Grocery Offers
      • Everyday Savers
      • Simply Better Collection
    • Our Food Brands
      • Café Sol
      • James Whelan Butchers
  1. Home
  2. Delivery and Returns
  3. Returns, Refunds and Exchanges

Free  Delivery Order by 8pm*

Free Home Delivery Conditions Apply

Free Delivery on International Orders over €100 Conditions Apply

Delivery and Returns

Returns, Refunds and Exchanges

Returns Period - Republic of Ireland & Northern Irleand

Republic of Ireland & Northern Ireland Online and Store Refund & Exchange Policy

The Refund and Exchange period is 28 days from the date of purchase on presentation of the standard receipt or online dispatch note.

Items must be returned as sold, in saleable condition with the original packaging and all tags attached.

How do I cancel, exchange or refund an online purchase?

Cooling off period

Customers have a legal right to cancel their online order within 14 days of receiving their goods.

For further information on cancelling an order pursuant to Clause 8 (Cooling off period – your right to cancel your order) of our Dunnes Stores - Terms & Conditions of Sale, click here. In addition, Clause 13 of our Terms & Conditions of Sale outlines a list of items that cannot be returned.

General Refund and Exchange Policy

Customers that are not entirely satisfied with their order can receive an exchange or refund within 28 days of purchase.

For more information, see our Store Refund and Exchange Policy.

Returns by post (refund only): Customers that wish to return an online purchase for a refund should post the item(s) and the dispatch note back to us within 28 days of purchase. We recommend using a tracked postal service and retaining proof of postage for customer’s own records.

In-store exchange or refund: Customers can also exchange an item or receive a refund in store within 28 days of purchase by returning the item(s) and delivery dispatch note to the Customer Service desk in any of our stores. The item(s) must be in saleable condition and in the original packaging with swing tags attached.

Furniture Orders

Furniture items delivered by our furniture delivery team will need to be returned to our Online Store using the same service they were delivered with.

For more information, see Furniture FAQs.

Delivery fees

The cost of returning item(s) to our Online Returns Centre will not be refunded. This does not affect your statutory rights pursuant to Clause 8 (Cooling off period – your right to cancel your order) of our Dunnes Stores - Terms & Conditions of Sale.

VALUEclub points

Please note, VALUEclub points earned from a purchase will be deducted if a refund is completed.

Returning purchases to our Online Returns Centre / by postal service

Depending on delivery country, customers have a number of options to choose from in returning their order to us.

Return of orders delivered to the Republic of Ireland:

DPD.ie Returns Service: Choose from 600 drop off locations, 7 days a week. Visit DPD.ie/returns and select Dunnes Stores online to proceed.

An Post Click and Post service: Choose between dropping returns to a Post Office or arranging Home Collection (Monday to Friday, 9am to 9pm) for an additional fee. Visit the website and select Dunnes Stores from the retailer list to proceed.

Return by tracked post: Returns should be sent to: Dunnes Stores Online Returns, Pulse Logistics, Gateway Building, Clonshaugh Business Park, Dublin 17, D17 AH90

Returns of orders delivered to Northern Ireland:

DPD.ie Returns Service: Choose from 600 drop off locations, 7 days a week. Visit DPD.ie/returns and select Dunnes Stores online to proceed.

Return by tracked post:

Returns can be sent to either: Dunnes Stores Online Returns, Pulse Logistics, Gateway Building, Clonshaugh Business Park, Dublin 17, D17 AH90 or Dunnes Stores Online Returns, Unit 21, Buttercrane Shopping Centre, Newry, Co. Down BT35 8HJ Northern Ireland

Return of orders delivered to England/Scotland/Wales and Uk Islands:

Return by tracked post: Returns should be sent to: Dunnes Stores Online Returns, Unit 21, Buttercrane Shopping Centre, Newry, Co. Down BT35 8HJ Northern Ireland

Return of orders delivered to Spain:

Return by tracked post: Returns should be sent to: Dunnes Stores Andalucia S.A., Camino de La Depuradora S/N, 29651 Mijas Costa (Málaga)

For orders delivered to other EU/EEA countries:

Return by tracked post: Returns should be sent to: Dunnes Stores Online Returns, Pulse Logistics, Gateway Building, Clonshaugh Business Park, Dublin 17, D17 AH90

For international orders to Rest of World (ROW - non EU/EEA)

Customers should return their order to the address below using a tracked postal option within 14 days of receipt

Return by tracked post: Returns should be sent to: Dunnes Stores Online Returns, Pulse Logistics, Gateway Building, Clonshaugh Business Park, Dublin 17, D17 AH90, Ireland.

When will I receive my refund?

Refund processing times vary depending on the method of returns:

In-store returns: When customers return an item in store, the refund is made to the payment card or PayPal account used to pay for the item(s) at the time of return.

Postal returns: Refunds for orders sent to our Online Returns Centre can take 15 working days to process from the day they are received.

Please note, the card issuing bank or Paypal may take a further 3-5 working days to credit the relevant account.

In the unlikely event a customer has not received a refund after 21 days from the date of return, contact our Customer Service team. (Contact Us)

Cooling off period

For customers that wish to cancel their order pursuant to Clause 8 (Cooling off period – your right to cancel your order) of our Dunnes Stores - Terms & Conditions of Sale, we endeavour to reimburse the refund without undue delay and not later than 14 days after the day on which you have informed us of your decision to cancel the contract. We may withhold payment until we have received the item(s) back or sufficient evidence that the goods have been returned (whichever occurs first).

Are there items that cannot be returned?

Refunds cannot be given (save as otherwise provided) on:

Face Masks/Coverings

For hygiene reasons either sealed or unsealed.

Underwear

If the items are returned unsealed or not in the original packaging (if applicable) or without the swing tags (if applicable).

Swimwear

for hygiene reasons if seal opened/removed after delivery.

Pierced jewellery

for hygiene reasons if seal opened/removed after delivery.

Personal grooming products or cosmetics

For hygiene reasons if seal opened/removed after delivery.

Bedding

Sheets, duvet covers, pillowcases, duvets, pillows, etc. - for hygiene reasons if seal opened/removed after delivery.

Mattresses

For hygiene reasons either sealed or unsealed.

Curtains

In packaging opened or damaged. Please note, this does not affect your right to return curtains under Clause 8 (Cooling off period for online order cancellation

Other sealed goods

That are not suitable for return for health protection and hygiene reasons and which were unsealed after delivery.

Gift Cards

Please note, this does not affect your right to return gift cards under Clause 8 (Cooling off period for online order cancellation

Perishable goods, fresh food and Christmas hampers containing perishable items.

This does not apply in respect of faulty, damaged or incorrectly supplied goods where your statutory rights are unaffected.

Can I return a gift card?

Customers may cancel the online purchase of a Dunnes Stores gift card within 14 days from the date that the card(s) was received. Please refer to Clause 8 (Cooling off period – your right to cancel your order) for details on how to cancel an order during the 'Cooling Off' period. Please also see Gift Card Terms & Conditions.

How do I return a gift purchased online?

Gifts can be returned in store within 28 days of purchase upon presentation of the item(s) in saleable condition, including swing tags and original packaging and delivery dispatch note. Item(s) can be exchanged for other item(s) up to the value paid for the gift or the amount can be transferred to a Dunnes Stores gift card for future use.

The original purchaser of the gift may be able to cancel the order within 14 days of receipt of the item pursuant to Clause 8 (Cooling off period – your right to cancel your order) of our Dunnes Stores - Terms & Conditions of Sale.

If customers return a gift by post to our Online Returns Centre, the refund will be processed back to the form of payment used to make the purchase.

How do I return a faulty item purchased online?

In the unlikely event that your online purchase is faulty, we are happy to provide a refund. Please contact Customer Service and we will advise the next steps to return the item to us.

Faulty items can also be returned in store by presenting the order and delivery dispatch note to the Customer Service desk in any of our stores. Once we confirm the item is faulty, we will refund the amount paid to the original form of payment or exchange it for another item in store.

An incorrect item has been sent. How do I exchange it?

If customers receive an incorrect item, we advise that they first review the details of their order, either by checking their Order Confirmation email or logging in to their dunnesstores.com account. Customers that have received an incorrect item should contact our Customer Services team for further assistance.

Can't find what you are looking for?
contact_support

Customer Service arrow

contact_mail

Contact Us arrow

FREE Delivery - order by 8pm*

*Orders placed on Friday will be delivered on Monday. Conditions Apply

FREE Click & Collect - order by 8pm*

*Orders placed on Friday will be delivered on Monday. Conditions Apply

FREE Home Delivery on Orders over £40

Conditions Apply

FREE Click & Collect - order by 8pm* (NI only)

*Orders placed on Friday will mean delivery on Monday. Conditions Apply

Free Delivery on International Orders over €100

Conditions Apply

Notice arrow

  • You are about to leave Home & Fashion and enter our Grocery site.

    There are x items in your basket. If you would like to finish your transaction first:

    Check out here

    If you prefer to go straight into our grocery site please hit the button below

    Visit dunnesstoresgrocery.com
  • Close this message
  • About Dunnes Stores
    • About Us
    • Gift Cards
    • App
    • VALUEclub
    • Store Info & Opening Hours
    • Size Guide
  • Careers
    • Current Vacancies
    • Company Overview
    • Why Join Dunnes Stores
    • Developing Our Talent
    • Career Opportunities
    • Head Office Staff
    • In Store Staff
  • Customer Service
    • Popular FAQs
    • Care Guides
    • Contact Us
    • Product Recalls
  • Delivery and Returns
    • My Orders
    • Where Is My Order
    • Delivery Information
    • Returns, Refunds & Exchanges
    • Click & Collect
  • Legal
    • Terms & Conditions
    • Cookie Notice
    • Privacy Statement
    • Website Terms of Use
    • Promotions Terms & Conditions
    • Gift Card Terms & Conditions
    • VALUEclub Terms & Conditions
    • VALUEclub Promotions Terms & Conditions
    • Online Dispute Resolution
    • Gender Pay Gap Report
    • Cookie Preferences

Join the Dunnes Stores mailing list

Dunnes Stores on Instagram
Dunnes Stores on Twitter
Dunnes Stores on Facebook
Dunnes Stores on YouTube

Gift Card

VALUEclub

App

Gift Card

VALUEclub

App

© 2023 Dunnes Stores

Visa logo Mastercard logo Paypal logo Verified by Visa logo Mastercard securecode Comodo secure logo