Republic of Ireland Store Refund And Exchange Policy

We are happy to exchange or refund items on presentation of the standard receipt within 28 days of purchase. Items must be returned as sold, in saleable condition with the original packaging and all tags attached.

To make Christmas shopping easier we have extended our returns period - purchases made from the 9th October can be returned up to the 12th January 2022

Northern Ireland Store Refund And Exchange Policy

We are happy to exchange or refund items on presentation of the standard receipt within 28 days of purchase. Items must be returned as sold, in saleable condition with the original packaging and all tags attached.

To make Christmas shopping easier we have extended our returns period - purchases made from the 9th October can be returned up to the 12th January 2022

Spain - Store Refund and Exchange Policy

We are happy to exchange or refund items on presentation of the standard receipt within 28 days of purchase. Items must be returned as sold, in saleable condition with the original packaging and all tags attached.

To make Christmas shopping easier we have extended our returns period - purchases made from the 1st November can be returned up to the 12th January 2022

Online Refund and Exchange Policy

For the full details of our Online Terms and Conditions click here

To make Christmas shopping easier we have extended our returns period - purchases made from the 9th October can be returned up to the 12th January 2022

Store Gift Receipts

If a store gift receipt was issued and you wish to receive a refund, then both the standard and gift receipts must be presented, otherwise only an exchange or store credit can be offered.

If an item was previously exchanged and you wish to receive a refund, then both the standard and exchange receipts must be presented, otherwise only a product exchange can be offered.

Refund Exceptions

We are unable to offer a refund or exchange on the following products:

Face coverings either sealed or unsealed, underwear without the swing tags attached or if unsealed without the original packaging/hanger, swimwear without the original hygiene seal, pierced jewellery, personal grooming items or cosmetics, gift cards, vouchers, savings stamps, mobile phone credit, Cinders handbags, other sealed goods that were unsealed after purchase, perishable goods, fresh food, Christmas hampers containing perishable items and the following (if the packaging is opened or damaged) bed sheets, duvet covers, pillowcases, pillows and curtains etc.