Customer Service
Technical help
I’m having problems accessing your site. What do I do?
We recommend that the following browser versions are used on our website:
- Chrome 63 +
- IE 11 +
- Safari 11 +
Some older web browsers are not supported on our website and we would recommend that you download the most recent version. If you are not seeing images or having difficulties using our website, please contact our Customer Service team if you need any assistance.
I can’t sign in to my dunnesstores.com account
Customers that cannot access their dunnesstores.com account should first ensure they are using the correct email and their latest password.
If the email is correct, customers have the option to reset their account password at any time by using the Forgotten Your Password? link on the login page. An email is sent to the address registered in the account, inviting customers to reset their password. We advise customers to save or note the password for future reference.
Are my payment details secure?
Privacy and security protections are a priority for dunnesstores.com. For full details on the measures we take, see our Privacy Statement.
In addition, we use 3D Secure, including Verified by Visa and MasterCard SecureCode systems, to provide additional piece of mind for our online shoppers.
How can I access your Privacy Statement?
The Dunnes Stores Privacy Statement is available online herehere.
How can I select an alternative delivery country?
Customers browsing dunnesstores.com will automatically be assigned a delivery country based on their location. For example, if they are accessing the website in the Republic of Ireland, the Republic of Ireland will be selected as their delivery country.
Desktop browsing:
To change your delivery country, click the country flag in the top right-hand side of the screen, and select an alternative delivery destination.
Mobile browsing:
To change your delivery country, tap the Menu icon on the top left-hand side of your screen. Your current delivery location will be displayed on the top right-hand side of this menu. To choose an alternative delivery destination, tap the flag, scroll through the country list and make your selection.
Can I change the currency in my order?
The currency on the website is determined by each customer’s delivery country. For all orders for delivery in the Republic of Ireland, as well as other EU and non-EU (ROW) countries, all prices and delivery fees are displayed and applied in Euro (€). If a customer’s delivery address is in the UK, prices and delivery fees are displayed in British Pound (GBP).
