Where is My Order

Delivery Timelines - Republic of Ireland and Northern Ireland

DPD Home Delivery

Our delivery promise is 2 days when ordered before 8 pm. Orders placed on Friday will be delivered on Monday.

Our online orders are delivered by DPD in the Republic of Ireland and Northern Ireland.

On the day of delivery you will receive an email and text from DPD advising your delivery time slot. If this time is not convenient you can reschedule your delivery with DPD directly.

If you need to contact DPD regarding your delivery please click here for further details or call 090 6420500 (Ireland) or for Live Chat click here.

Your DPD tracking link will also be sent in your 'Order is Ready for Dispatch' email.

If you have your DPD order tracking number you can also track it. Just click here and then click on the chat icon and type ‘tracking’ into the DPD Chatbot to see parcel tracking details.

Click & Collect Store Delivery

Our delivery promise is 2 days when ordered before 8 pm. Orders placed on Friday will be delivered to the selected store on Monday.

Our Click and Collect orders are delivered to selected stores by DPD.

A 'Ready for Collection' email will be sent to you once the store has checked in your order. Please go a till point or the Grocery Customer Service desk to collect your parcel, and please present your confirmation email (either digital or printed).

For more information, see Click & Collect FAQs.

Delivery of Large Items of Furniture

Please contact us if you need assistance regarding the delivery of a large item of furniture being delivered by our 2 man delivery company Etmar.

UK (excluding Northern Ireland)

Delivery to UK addresses (excluding Northern Ireland) - Our delivery partners are DHL for England, Wales and Scotland and Royal Mail/Parcelforce for Jersey, Guernsey and the Isle of Man.

England, Wales and Scotland orders placed before 12pm Monday to Friday are expected to arrive in 2 working days following the order date.

An additional 1-2 working days may be needed for delivery to the Scilly Isles, Orkney Islands, Shetland Islands, Inverness, Scottish Highlands, Oban and Arran.

Channel Island and Isle of Man orders placed before 12pm Monday to Friday are expected to arrive in 7 working days following the order date.

Parcel tracking links are included in the 'Your Order is Ready for Dispatch' email.

EU Countries

DHL deliver our EU orders and they will send a text and email to the contact details provided in your order the day before delivery is due to take place. You will then have the option to rearrange your delivery date if it is not convenient.

Parcel tracking links are included in 'Your Order is Ready for Dispatch' email.

Please click here to see the expected delivery times per country.

Other International Deliveries

DHL deliver our international orders and they will send a text and email to the contact details provided in your order the day before delivery is due to take place. You will then have the option to rearrange your delivery date if it is not convenient.

Parcel tracking links are included in 'Your Order is Ready for Dispatch' email.

Please note that orders to Lithuania are delivered by the national postal company and are expected to be delivered in 7 working days.

Please click here to see the expected delivery times per country.