Where is My Order
Delivery Timelines - Republic of Ireland and Northern Ireland
DPD Home Delivery
Our delivery promise is 2 days when ordered before 8 pm. Orders placed on Friday will be delivered on Monday.
Our online orders are delivered by DPD in the Republic of Ireland and Northern Ireland.
On the day of delivery you will receive an email and text from DPD advising your delivery time slot. If this time is not convenient you can reschedule your delivery with DPD directly.
Your DPD tracking link will also be sent in your 'Order is Ready for Dispatch' email.
If you have your DPD order tracking number you can also track it. Just click here and then click on the chat icon and type ‘tracking’ into the DPD Chatbot to see parcel tracking details.
Click & Collect Store Delivery
Our delivery promise is 2 days when ordered before 8 pm. Orders placed on Friday will be delivered to the selected store on Monday.
Our Click and Collect orders are delivered to selected stores by DPD.
A 'Ready for Collection' email will be sent to you once the store has checked in your order. Please go a till point or the Grocery Customer Service desk to collect your parcel, and please present your confirmation email (either digital or printed).
For more information, see Click & Collect FAQs.
Delivery of Large Items of Furniture
Please contact us if you need assistance regarding the delivery of a large item of furniture being delivered by our 2 man delivery company Etmar.
UK (excluding Northern Ireland)
Orders for delivery to UK addresses (excluding Northern Ireland) are sent via UK Royal Mail or Parcelforce and delivery normally takes 15 working days following order placement.
The UK Royal Mail tracking links are included in the 'Your Order is Ready for Dispatch' email.
Alternatively, if you have your tracking number go directly to the UK Royal Mail/Parcelforce website to track your order delivery.
Other International Deliveries
Parcel tracking links are included in 'Your Order is Ready for Dispatch' email.
International orders are sent from Ireland via the national postal company An Post and delivered by the national postal carrier in each country.
Please click here to see the expected delivery times per country.