The balance of your purchase will be added to a gift card for future use.

Any change from paper vouchers will be added to a gift card. Remaining balances less than €1.00/£1.00 will be paid in cash.

Your gift card or voucher is like cash, so please treat it carefully. Lost or stolen gift cards or vouchers will not be replaced and we accept no liability for any remaining balance.

Customers returning items in store or to the online fashion and home returns centre or to the online grocery driver will see the refund returned to the physical gift card or e-gift card used to pay for the item.

Please always retain the physical gift card or e-gift card confirmation email/SMS used to purchase online or in store as any refund will go back onto these cards.

The Gift Card balance may take up to 30 minutes to update in the App. If it does not update within this time, please ensure you refresh the screen before contacting Customer Service.