Customer Service
Shopping Online
What’s the best way to use the website?
The Dunnes Stores website has been designed keeping our loyal customers in mind.
Browing the website
Desktop customers can use the main navigation at the top of each webpage to browse through various categories and collections, or use Search (at the top of each webpage) if they are looking for a specific item. Customers using mobile and tablet devices, can tap the Menu icon on the top left-hand side of the screen to browse various categories and collections, or use Search (top right-hand side) to find a specific product. Our enhanced filters can also assist shoppers in finding their ideal colour, size, brand and price.
Making a Purchase
Once you add an item to your Shopping Bag (top right-hand side of your screen), choose from a number of delivery and payment options. These include FREE Next Day Delivery or Click & Collect in the Republic of Ireland and Northern Ireland, once ordered by 10pm (Sunday to Friday).
Items remain in your Shopping Bag for at least 24 hours to facilitate a seamless shopping experience.
Do I need to register to shop online with Dunnes Stores?
Shoppers do not need to register for a Dunnes Stores account to be able to shop and buy items online. Instead, they can avail of our Guest checkout. There are a number of benefits to opening a dunnesstores.com account though, including access to your Order History, Order Status, address book, and saved payments cards.
To earn VALUEclub points as you shop online, you first need to:
- complete registration for a dunnesstores.com account
- add your VALUEclub card details to your online account
What does my Wishlist do?
The Dunnes Stores Wishlist allows customers to save favourite items and to continue their shopping session at a later stage. Customers can also share their Wishlist with family and friends by email.
To use this feature, customers need to register for and / or log into their Dunnes Stores account. While browsing, click or tap the Add to Wishlist icon that is visible on each product’s information page, underneath Add to Bag.
Please note, adding an item to a Wishlist does not reserve or hold stock in any way.
Do you have the same stock and promotions online as in your stores?
The stock levels on dunnesstores.com vary from different store locations and often change.
Online stock levels are shown when customers select a specific size for an item. Store stock information is available by contacting a store's Fashion and Homewares Department or Customer Service desk. Customers can sign up to the Dunnes Stores newsletter to hear about new Collections arriving both in store and online.
Some items on the website are restocked, while others from seasonal or limited collections may not be. Online prices are the same as those in store in the same region. Items that are marked 'Out of stock' online and where we expect more stock to arrive in to us will have an Email me when back in stock option on their product information page.
How do I know what size to choose?
Each product information page contains Size & Fit information about the item. Customers can also review our Size Guide to help with their query. If a size is marked ‘Out of Stock’, customers will need to choose an alternative colour, size or product.
What do I do if an item goes out of stock after I've ordered and paid for it?
If we are unable to fulfil any item(s) in a customer's order, we will advise of this by email. Customers will not be charged for any items that we are unable to ship to them.
What happens if I change my delivery country?
If you change the delivery country while shopping on the website, prices and delivery fees may adjust depending on the currency being used (Euro or GBP). Once an order has been completed, the delivery country cannot be changed.
