VALUEclub FAQs

Your VALUEclub account allows you secure access to manage your personal details online and keep track of your VALUEclub points. Sign in or create your new VALUEclub account here.

Your VALUEclub account allows you secure access to keep track of your VALUEclub points. Sign in or create your new VALUEclub account here.

Points will be displayed for the specific VALUEclub card you are viewing only. To check points accumulated by multiple cards, including linked cards, please lookup each VALUEclub card's points balance individually here.

From 11th January 2021 points will not be earned in respect of purchases of alcohol items. When you use your VALUEclub card one point will be awarded for every €1 spent by you on qualifying products in a qualifying transaction. Points cannot be earned in respect of purchases of tobacco products, medicines, phone cards, lottery tickets, infant formula products, vending machine purchases or purchases of gift vouchers, gift cards, saving stamps and alcohol products (from 11th January 2021). Points cannot be earned on delivery charges or other surcharges. Points will not be awarded for items purchased for resale. Other products may be excluded at the discretion of the promoter or by operation of the law.

Once you've created and signed into your VALUEclub account, select Personal Details from the menu options to view and update your information such as your postal address, email address and mobile phone number. Please create your online VALUEclub account and sign in here.

Yes you can. You can find a digital version of your VALUEclub card when you are signed into your online VALUEclub account here. Your digital VALUEclub card displays a barcode with a 19 digit number beneath it which can be scanned at any Dunnes Stores checkout.

TIP: To access your VALUEclub card barcode offline, add it to your preferred digital wallet app or save a screenshot of it to your photo favourites.

If you already have a registered VALUEclub card, you will be asked to enter your mobile phone number or email address to create a username and password here. Then you will be able to add your VALUEclub card to your new VALUEclub account.

If we are unable to add your current VALUEclub card, we will create a digital card for you so you won't miss out on any points or vouchers.

You can create your new VALUEclub account by entering your mobile phone number or email address to create a username and password here. Simply add your new VALUEclub card to your account, or if you don't have a VALUEclub card we will provide you with a digital VALUEclub card.

When you create your new online VALUEclub account you will be given the opportunity to add your VALUEclub card to your account by entering the last 12 digits of your VALUEclub card number. If the username you entered matches the details you previously entered when you originally registered your VALUEclub card then your VALUEclub card will automatically be added to your account. (Note:your username is the mobile phone number or the email address you chose to use when you created your account).

If your username does not match the information we have on record in the VALUEclub system, then we will ask you to confirm some additional personal details such as your address, landline or date of birth to confirm it is you.

TIP: If you received a Christmas 2020 VALUEclub Reward Mailing your VALUEclub account details were provided to you for reference.

Please register your VALUEclub card online as soon as possible to ensure you access the benefits of VALUEclub right from the beginning. To register, create your online VALUEclub account here.

VALUEclub cards must be registered online within 12 months of the first use of the card and must be used at least once in 12 months. Failure to do so means your account could be deactivated and any points contained on the card up to that date may be forfeited.

Please check that you have entered your correct mobile phone number or email address and check your email junk or spam folder. If you still have not received a code you can request another code to be sent here.

Once you've created a new VALUEclub account by submitting a username and password you can then sign in using your chosen sign in details with your chosen password here. You must sign in with the exact email address, or the exact mobile phone number you used to created your online VALUEclub account.

We are sorry you are having difficulties, it may be due to one of the following reasons:

1. Signing in with the dunnesstores.com online shopping account credentials rather than the VALUEclub account credentials The online VALUEclub account is different to the dunnesstores.com online shopping account. These are separate accounts for which you may have chosen different sign in details.
2. Existing VALUEclub members who already have a registered VALUEclub card but who do not yet have an online VALUEclub account need to Create VALUEclub Account here to be able to access the account.
3. Using an incorrect Username. Your username is the email address OR mobile phone number that you used when creating your online VALUEclub account, you would have received a verification code to this email address or mobile phone number while creating your account.

   If you are unsure submit your email address or your mobile phone number then select ‘Forgot Password?’ here and a verification code will be sent to your correct username contact details.

4. Using incorrect Password. If you have forgotten your password please enter the email address or mobile phone number you used to create your online VALUEclub account and follow the ‘Forgot Password?’ option to reset your password here.

Your username is the email address OR mobile phone number that you used when creating your online VALUEclub account, you would have received a verification code to this email address or mobile phone number while creating your account.

If you are unsure submit your email address or your mobile phone number then select ‘Forgot Password?’ here and a verification code will be sent to your correct username contact details.

If you have forgotten your password then please submit your email address or your mobile phone number on the sign in page then select ‘Forgot Password?’ here, and follow the steps provided.

Please check that you have entered your correct mobile phone number or email address and check your email junk or spam folder. If you still have not received a code you can request another code to be sent here.

After too many unsuccessful attempts to sign into your account, the account will be locked for 30 minutes as a security measure. After 30 minutes has passed you can log back into your account or reset your password here.

This because the mobile phone number/email address that you used to create your username is not the same as the mobile phone number/email address that was used when you originally registered your Dunnes Stores VALUEclub card.

If you don’t remember that mobile number/email address we can try to verify your account details another way, by matching other information you used when originally registering your VALUEclub card or we can provide you with a new digital VALUEclub card by following the account creation steps here and selecting the option No, I don’t have a VALUEclub card. .

Once at least 200 points are earned with your VALUEclub card within a specified points collection period, you will receive money reward vouchers (ROI only). There are three postal mailings each year: Spring, Back to School and Christmas. Currently, we only send rewards vouchers to customers in the post.

To view your current points balance, create or sign in to your online VALUEclub account, here.

VALUEclub money vouchers are not currently redeemable in our online store. Customers do, however, earn VALUEclub points while shopping online once their VALUEclub card number has been added to their dunnesstores.com account. (excluding delivery fees paid). To add your VALUEclub card number to your dunnesstores.com shopping account login here

If a VALUEclub mailing is returned to Dunnes Stores, the money vouchers enclosed will be cancelled. Customers that earned at least 200 points during the most recent collection period and who did not receive a mailing may need to update their address to ensure the next mailing is successfully delivered.

Once you've created and signed into your VALUEclub account, select Personal Details from the menu options to view and update your information such as your postal address. Please create your online VALUEclub account and sign in here.

VALUEclub money vouchers that are lost or stolen before they are used or expire can be reissued to customers. To alert Dunnes Stores about such an issue, please contact our Customer Service team as soon as possible.

Customers can check the expiry date of their individual VALUEclub money vouchers by reviewing the printed terms and conditions included on each voucher. Unfortunately, unused vouchers that have expired cannot be reissued to customers.

Customers diagnosed as coeliac can claim tax back on purchases of gluten-free products from Dunnes Stores. For more information on the specific requirements, see Revenue.ie.

We provide all VALUEclub members that are registered as coeliac with an Annual Certificate of Expenditure free of charge. To add this information, customers should get in touch with our Customer Service team for further assistance.

Unfortunately, we cannot provide an Annual Certificate of Expenditure to customers that are not registered with our VALUEclub programme or include items that were purchased without using a VALUEclub card. For this reason, customers should retain all relevant receipts in relation to any tax claim. For more information, please contact the Coeliac Society of Ireland.

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