Gift Cards FAQs
How can I check the balance on my gift card?
To check your gift card balance Click here then enter the 19-digit Dunnes Stores Gift card number and the 4 digit pin and click Submit.
On a plastic giftcard, the 4 digit pin/security code can be found on the reverse of the card next to the gift card number under a scratch off panel.
Does my physical gift card, e-gift card or paper voucher expire?
Physical gift cards are activated in store at the time of purchase and are valid for 5 years.
Physical gift cards purchased on dunnesstores.com are activated 2 working days following purchase and also valid for 5 years.
E-gift cards purchased on dunnesstores.com are valid for 5 years following purchase.
Is my gift card activated for use?
Physical gift cards purchased in store are active for use immediately following purchase.
Physical gift cards purchased online on dunnesstores.com are activated for use in store 2 working days following purchase for security reasons.
E-gift cards purchased on dunnesstores.com are redeemable from the time a recipient receives and activates their e-gift card.
Corporate gift cards need to be activated over the phone through our Corporate Sales department. (Contact Us)
Where can I use my Euro or UK Pounds gift card?
Euro plastic and e-gift cards can be redeemed in Republic of Ireland stores and used as payment for all delivery countries available on our website where the purchase currency is Euro.
UK Pounds plastic and e-gift cards can be redeemed in Northern Ireland stores and used as payment on our website where the purchase currency is UK Pounds (GBP).
Can I get my money back if I want to return my gift card or voucher?
There are no cash returns on gift cards or vouchers purchased in store.
Please note that to cancel your online gift card purchase, you may do so within 14 days from the date that the card(s) were received by you. Please refer to Clause 8 of our General Terms & Conditions for details on how to cancel an online gift card order during a Cooling Off period. Please also see our Gift Card Terms & Conditions.
Can I get my change in cash when I make a purchase with a gift card?
The balance of your purchase will be added to a gift card for future use.
Any change from paper vouchers will be added to a gift card. Remaining balances less than €1.00/£1.00 will be paid in cash.
Can I get my money back if my gift card or voucher is lost, stolen or damaged?
Your gift card or voucher is like cash, so please treat it carefully. Lost or stolen gift cards or vouchers will not be replaced and we accept no liability for any remaining balance.
What will happen if I return an item purchased with my gift card?
Customers returning items in store or to the online returns centre will see the refund returned to the physical gift card or e-gift card used to pay for the item.
Please always retain the physical gift card or e-gift card confirmation email/SMS used to purchase online or in store as any refund will go back onto these cards.
Do I earn VALUEclub points when I purchase or use a gift card?
VALUEclub points are earned when a customer uses a Dunnes Stores Gift Card to pay for items online or in store. For paper vouchers, points can only be earned on in-store purchases.
For this reason, customers are unable to earn VALUEclub points when a gift card or voucher is purchased initially.
How do I use a physical gift card or e-gift card online?
During online checkout select gift card as your payment type. When prompted, enter the card number and pin and complete your purchase.
Up to 5 physical or e-gift cards can be redeemed in an order.
If the total order value is less than the value of the physical or e-gift card then the balance remain on the card and can be used for future purchases(unless expired).
Keep hold of your physical gift card or e-gift card for future use
Order payment can be a combination of gift card and credit or debit card payment bu unfortunatel it is not possible to combine a gift card payment with PayPal.
I sent my e-gift card to the wrong e-mail address, what can I do?
A customer service agent will cancel the card that was sent to the incorrect e-mail address and re-issue an e-gift card to the correct e-mail address if unused.
How do I use an e-gift card?
You can access and save your e-gift card in 3 ways:
- Simply click on the link in the e-mail you received and the e-gift card will populate
- Save the e-gift card as a PDF on your phone or
- Print off the e-gift card
How do I use an e-gift card in store?
To use an e-gift card in store, simply show the cashier the e-gift card on either your phone or on a printout. Hover the e-gift card barcode over the checkout scanner for approximately 3 seconds.
What do I do if my e-gift payment won’t process when checking out on the e-gift website?
If there are any issues please contact our specialised customer service team, hosted by our partner BuyATab, by e-mail at [email protected] or by phone +353 1 5822946 or +44 800 0868129 or Dunnes Stores General Customer Service on [email protected]
How soon will my gift card arrive?
Plastic Gift Cards - Delivery to ROI and NI - cards are shipped by DPD and take 1 to 3 working days following order placement.
Delivery to England, Scotland and Wales - cards are sent by registered post and delivery is expected 7 working days following order placement.
E-gift cards - The majority of orders are delivered within 15 minutes following approval. A small percentage may take up to one hour. Note: however, during peak times the transmission could take longer due to high volumes of orders.
How will the charge for the e-gift card appear on my bank statement?
The transaction on your bank statement will contain the text "Dunnes Stores e-gift"
Who are Stored Value Solutions (SVS UK Ltd) or BuyATab?
While the e-gift card transaction starts on the Dunnes Stores site, Dunnes Stores e-gift cards are provided by our trusted partner, Stored Value Solutions (SVS UK Ltd.) or their affiliate company BuyATab. By purchasing an e-gift card you are agreeing to the SVS UK Ltd. Privacy Notice and our Terms and Conditions which can be viewed here.