About Dunnes Stores
Gift Cards FAQs
How can I check the balance on my gift card?
Gift cards can be added to your Dunnes Stores App account. Once you have added your Gift Card, the balance will update within 30 minutes of using it.
Alternatively, you can check your gift card balance by clicking here and entering the 19-digit Dunnes Stores Gift card number and the 4 digit pin, then click Submit.
Does my physical gift card, e-gift card or paper voucher expire?
Physical gift cards are activated in store at the time of purchase and are valid for 5 years.
Physical corporate order gift cards purchased on dunnesstores.com are activated by contacting our Corporate Sales team and valid for 5 years.
E-gift cards purchased on dunnesstores.com are valid for 5 years following purchase.
Is my gift card activated for use?
Physical gift cards purchased in store are active for use immediately following purchase.
Physical gift cards purchased online on dunnesstores.com are activated for use in store 2 working days following purchase for security reasons.
E-gift cards purchased on dunnesstores.com are redeemable from the time a recipient receives and redeems/opens fully the email containing their e-gift card.
Corporate gift cards require activation through private login by the person who purchased the corporporate card. Please contact person in organisation who placed order.
Where can I use my Euro or UK Pounds gift card?
Euro plastic and e-gift cards can be redeemed in Republic of Ireland stores and used as payment for all delivery countries available on our fashion and home website where the purchase currency is Euro.
UK Pounds plastic and e-gift cards can be redeemed in Northern Ireland stores and used as payment on our fashion and home website where the purchase currency is UK Pounds (GBP).
Can I get my money back if I want to return my gift card or voucher?
There are no cash returns on gift cards or vouchers purchased in store.
Please note that to cancel your online gift card purchase, you may do so within 14 days from the date that the card(s) were received by you. Please refer to Clause 8 of our General Terms & Conditions for details on how to cancel an online gift card order during a Cooling Off period. Please also see our Gift Card Terms & Conditions.
Can I get my change in cash when I make a purchase with a gift card?
The balance of your purchase will be added to a gift card for future use.
Any change from paper vouchers will be added to a gift card. Remaining balances less than €1.00/£1.00 will be paid in cash.
Can I get my money back if my gift card or voucher is lost, stolen or damaged?
Your gift card or voucher is like cash, so please treat it carefully. Lost or stolen gift cards or vouchers will not be replaced and we accept no liability for any remaining balance.
What will happen if I return an item purchased with my gift card?
Customers returning items in store or to the online fashion and home returns centre will see the refund returned to the physical gift card or e-gift card used to pay for the item.
Please always retain the physical gift card or e-gift card confirmation email/SMS used to purchase online or in store as any refund will go back onto these cards.
Do I earn VALUEclub points when I purchase or use a gift card?
VALUEclub points are earned when a customer uses a Dunnes Stores Gift Card to pay for items online or in store. For paper vouchers, points can only be earned on in-store purchases.
For this reason, customers are unable to earn VALUEclub points when a gift card or voucher is purchased initially.
How do I use a physical gift card or e-gift card online?
During checkout on our online fashion and home website dunnesstores.com select gift card as your payment type. When prompted, enter the card number and pin and complete your purchase. If details are entere incorrectly the gift card will lock for 8 hours and cannot be used.
Up to 5 physical or e-gift cards can be redeemed in an order.
If the total order value is less than the value of the physical or e-gift card then the balance remain on the card and can be used for future purchases(unless expired).
Keep hold of your physical gift card or e-gift card for future use
Order payment can be a combination of gift card and credit or debit card payment but unfortunately it is not possible to combine a gift card payment with PayPal.
I sent my e-gift card to the wrong e-mail address, what can I do?
If you sent an e-gift card to the incorrect e-mail address, you can contact our specialised customer service team by e-mail at [email protected] or by phone +353 1 5822946 or +44 800 0868129.
A customer service agent will cancel the card that was sent to the incorrect e-mail address and re-issue an e-gift card to the correct e-mail address if unused.
How do I use an e-gift card?
You can access your e-gift card by simply clicking on the link in the e-mail you received.
The easiest way of using and viewing your e-gift card balance is by adding it to the Dunnes Stores App. You will need to enter your 19-digit Dunnes Stores Gift card number and the 4 digit pin when adding the e-gift card. The e-gift card can then be added to your Apple or Google Wallet from the Dunnes Stores App.
Alternatively you can save the e-gift card as a PDF on your phone or print it.
How do I use an e-gift card in store?
To use an e-gift card in store, simply show the cashier the e-gift card barcode. This can be through the Dunnes Stores App by tapping the "VALUEclub, Gift Cards & Vouchers" button, Apple or Google Wallet, an image, PDF on your phone or on a printout.
Hover the e-gift card barcode over the checkout scanner for approximately 3 seconds.
What do I do if my e-gift payment won’t process when checking out on the e-gift website?
If there are any issues please contact our specialised customer service team, hosted by our partner BuyATab, by e-mail at [email protected] or by phone +353 1 5822946 or +44 800 0868129 or by email on [email protected].
How will the charge for the e-gift card appear on my bank statement?
The transaction on your bank statement will contain the text "Dunnes Stores e-gift"
Who are Stored Value Solutions (SVS UK Ltd) or BuyATab?
While the e-gift card transaction starts on the Dunnes Stores site, Dunnes Stores e-gift cards are provided by our trusted partner, Stored Value Solutions (SVS UK Ltd.) or their affiliate company BuyATab. By purchasing an e-gift card you are agreeing to the SVS UK Ltd. Privacy Notice and our Terms and Conditions which can be viewed here
.Can I purchase an e-gift card using the Dunnes Stores App?
The Dunnes Stores App allows you to purchase e-gift cards directly from within the app.
Log In to your Dunnes Stores App and tap "Buy Gift Card" on the Home Screen. This option can also be found in the gift cards section of the "Wallet" tab.
Can I add a Gift Card(s) to the Dunnes Stores App?
The Dunnes Stores App allows you to add any plastic or e-gift Cards directly to the app - multiple gift cards can be added at once, provided they are all unique.
Log In to your Dunnes Stores App and tap on the "Wallet" tab and select the "ADD CARD" option under the Gift Cards section.
Can I add a Gift Card to multiple Dunnes Stores App accounts?
No - a gift card can only be added to one Dunnes Stores App account at any one time.
Can I remove a Gift Card from the Dunnes Stores App?
You can remove a Gift Card from the app once it has a €/£0 balance. If it has a positive balance, it cannot be removed from the app.
How long does it take for the Gift Card balance to update in the Dunnes Stores App?
The Gift Card balance may take up to 30 minutes to update in the App. If it does not update within this time, please ensure you refresh the screen before contacting Customer Service.