Gift Cards FAQs
Does my gift card or voucher expire?
Paper gift vouchers expire on the date specified and printed on the reverse of the voucher.
Gift cards bought in store are activated at the time of purchase and are valid for 24 months. Gift cards purchased on dunnesstores.com and are also valid for 24 months.
Is my gift card activated for use?
Gift cards purchased in store are active for use immediately following purchase.
Customer gift cards purchased online on dunnesstores.com are activated for use in store one working day following purchase.
Corporate gift cards need to be activated over the phone through our Corporate Sales department. (Contact Us)
Can I get my money back if I want to return my gift card or voucher?
There are no cash returns on gift cards or vouchers purchased in store.
Please note that to cancel your online gift card purchase, you may do so within 14 days from the date that the card(s) were received by you. Please refer to Clause 8 of our General Terms & Conditions for details on how to cancel an online gift card order during a Cooling Off period. Please also see our Gift Card Terms & Conditions.
Can I get my change in cash when I make a purchase with a gift card?
The balance of your purchase will be added to a gift card for future use.
Any change from paper vouchers will be added to a gift card. Remaining balances less than €1.00/£1.00 will be paid in cash.
Can I get my money back if my gift card or voucher is lost, stolen or damaged?
Your gift card or voucher is like cash, so please treat it carefully. Lost or stolen gift cards or vouchers will not be replaced and we accept no liability for any remaining balance.
What will happen if I return an item purchased with my gift card?
Customers returning items in store will see any refund due back to them added to a gift card. Customers returning an order paid by gift card to us by post will see any refund due back to them added to the gift card number used to pay for the order initially.
Do I earn VALUEclub points when I purchase or use a gift card?
VALUEclub points are earned when a customer uses a Dunnes Stores Gift Card to pay for items online or in store. For paper vouchers, points can only be earned on in-store purchases.
For this reason, customers are unable to earn VALUEclub points when a gift card or voucher is purchased initially.
Can I use another payment method along with my gift card?
Customers can use up to 5 different Dunnes Stores Gift Cards when paying for their order on dunnesstores.com. If their total order value exceeds the amount available on their gift card(s), customers can select an additional method to pay the remaining balance. These include Visa and MasterCard credit and debit cards, and Maestro cards.
Unfortunately, it is not possible to combine a gift card payment with an additional payment using PayPal.