Our priority is keeping our customers and wonderful store teams safe. Here are some of the new measures we have put in place:

• We have made provisions so that store teams wash their hands every 30 minutes and follow good cough etiquette and respiratory hygiene.
• We have put in place a significantly increased cleaning and sanitation programme in all stores, including for trollies, checkouts and baskets. Our frequent cleaning programme of all high frequency hand contact touchpoints, is also complemented by regular deep cleaning with specialised industrial cleaning agents.
• Additionally, each store has a “cleaning station” where customers can avail of anti-bacterial spray to wipe down their own trollies or basket handles if they so wish.
• We have made available a substantial quantity of gloves and masks for our staff to wear, and also gloves for customers. We offer this choice because some people feel safer wearing gloves. However we continue to recommend the HSE guidelines of continuing to wash hands every 30 minutes as one of the most important measures in stopping the spread of the Covid 19 Coronavirus.
• A comprehensive social distancing programme has been rolled out in all stores. This has been designed to make it easy for customers to maintain the advised distance.
• Protective plastic screens are installed in all stores at belted checkouts and kiosks.
• Hand sanitizer is available in all of our stores for customers and store teams.
• Since the outbreak of Covid 19 Coronavirus, Dunnes Stores has been in regular contact with the HSE, using their signage throughout our stores to reinforce behaviours to keep everyone safe. We continue to take all our guidance relating to Covid 19 Coronavirus from this trusted and expert source.

There is no need to stock pile. We ask our customers to please shop as normal. We are working hard with our supply chain to keep our shelves stocked so our customers can continue to shop with us for what they need. We have an excellent fresh offer and continue to have deliveries daily of fresh, frozen and convenience food to all our stores.

To reduce the risk of spreading Covid 19 Coronavirus keeping 2 metres distance is recommended by the HSE and all leading health bodies. This is why our stores have strong social distancing programmes in place.

The social distancing safety measures we have implemented mean that there may be queuing at the store entrance. Safety is our priority.

Our priority is to keep our stores open and safe.

In the Republic of Ireland and Northern Ireland, we have temporarily closed a number of clothing and home stores/departments.

For details please see our store information pages: https://www.dunnesstores.com/store-locator.

We have reduced some services in store such as self-service salad bars and most serve over counters. We have also temporarily closed our Dunnes Stores cafes including Café Sol and Baxter & Green. To keep our stores safe means prioritising resource in other areas of our stores for the moment.

Our opening hours are subject to change. To see the latest store opening hours please check our Store Information section: https://www.dunnesstores.com/store-locator.

We are committed to creating better value for our customers in these difficult times, so we have extended the validity of our Shop and Save vouchers from 10 days to 14 days.

Dunnes Stores has designated shopping hours between 11.00am and 1pm daily for elderly customers, or who have any health issues that make them vulnerable. Their carers are also welcome at this time and should ask if they need help especially if they are shopping for several people in one trip. It is extremely important to us to look after these customers so we have designated checkouts and staff during these times to help with their shopping.

If there are any queues, elderly and vulnerable cutomers and carers will be prioritised. We respectfully ask customers with children to avoid coming to the store during these hours and to shop at other times. Working together means we all get to keep each other safe.

Dunnesstores.com is fully operational for home delivery of your fashion and homewares orders. Our delivery promise is currently 6 working days from the order date in the Republic of Ireland and Northern Ireland.

We continue to deliver to the UK, unfortunately other EU and other international countries are not available currently but will be reinstated as soon as this is possible.

Currently, we do not offer online grocery delivery or a Click & Collect service.

Republic of Ireland - Click and Collect

Unfortunately, our Click and Collect ordering service for clothing and homewares items has been temporarily suspended. Customers with an order awaiting collection in a store that remains open can collect it as normal by presenting their Ready for Collection email to a member of the Fashion/Homewares team. If the collection store is now temporarily closed the store team will contact you directly regarding the transfer or refund of your Click and Collect order.

Northern Ireland - Click and Collect

Unfortunately, our Click and Collect ordering service for clothing and homewares items has been temporarily suspended. Customers with an order awaiting collection in a store that remains open can collect it as normal by presenting their Ready for Collection email to a member of the Fashion/Homewares team. If the collection store is now temporarily closed the store team will contact you directly regarding the transfer or refund of your Click and Collect order.

DPD are our delivery partner for home delivery orders in the Republic of Ireland and Northern Ireland. DPD send a delivery advisory to customers via email and text where it can be arranged for the driver to leave a parcel outside in a safe location. For more information from DPD see https://dpd.ie/DPD-Ireland-Corona-Virus-Updates

If this occurs then our store team will contact you and arrange for the order to be transferred to the nearest store or a refund processed.

The HSE and UK Public Health have advised that people receiving parcels are not at risk of contracting the Covid 19 Coronavirus. In keeping with all leading expert guidelines, people are advised to wash their hands regularly.

We have extended our store collection period for online orders from 7 days of receipt into store to 28 days. If you need more time to collect your order please let us know at [email protected].

To help our customers who cannot come into stores, we have extended our Refund and Exchange policy in store and online from 28 days from the date of purchase to 40 days. Please see https://dunnesstores.com/store for more details.